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Frequently asked questions

Do you have online English courses?

Yes, we do. For just £5.99 a month, get access to the British Council’s online English course for professionals. The world’s English teaching experts at the British Council have designed the course to help you:

  • improve your ability to find and apply for the right jobs
  • develop your interview skills
  • perform in the workplace with confidence
  • communicate effectively in a range of business situations, including meetings, talks and presentations
  • develop grammar and vocabulary that you can use in everyday business life

Subscribe now and start learning today!

How do I cancel my subscription?

Go to your user account page and select 'Cancel Subscription' to stop your monthly payment. Your recurring payments will stop, but you will still have access to the subscription materials until your existing month's subscription has expired.

How can I find an English course at a British Council language school?

You can search for a face-to-face course offered by one of our language schools near you.

Our highly qualified and experienced teachers will help you build confidence and improve your language skills in a supportive, stimulating environment. You will get detailed feedback and personalised advice on how to improve in order to make fast progress towards your goals in interactive, engaging and fun lessons.

How can I prepare for the IELTS test?

For more information on the IELTS test, please visit the British Council's IELTS website. You can find lots of free resources to help you prepare for the test in the Take IELTS section.

Can you answer a question about the British Council?

If you have a question about the British Council in a specific location, please check the British Council Worldwide list and ask your question on the appropriate website. 

If you have a general question, please see the British Council website or contact the British Council enquiries desk.

What should I do if I have a technical problem?

LearnEnglish works best if you are using an up-to-date web browser. If you are having problems, please:

  • update your web browser 
  • try a different browser
  • try another device (a different computer, tablet or mobile).

How can I contact LearnEnglish?

Please write to us on our Contact page if you have any other questions about our website.