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Unit 3: Organising your emails

You've got mail! Learn how to talk about the different parts of an email program.

Unit 3: Organising your emails

Organising your emails

Read the article below and then look at the email inbox below it. You will find out what words should go in the numbered gaps in the article in Task 2 and will answer questions about the inbox in Task 3.

Organise your emails – Save time and make life easier!!! (Task 2)

Most emails that you get go straight to your (1). This is where you decide which emails to read and which to delete. But if your server doesn’t recognise the address of a sender, it will probably put the email in the (2) mail folder. This is where all those annoying adverts usually go. But sometimes good emails go there too, so remember to check from time to time.

Do you ever worry because you just deleted an email by mistake? Don’t worry – just look in the (3) folder. It’s probably still there.

Sometimes it can be difficult to find an old email. So why not put them into (4) to make them easy to find? You can do this for any emails you wrote too – you can find them in (5).

Some people keep hundreds of business cards with people’s email address and phone number. You don’t need to do this – use your (6) as an address book, and it can store all these details for you.

Have you ever found it difficult to finish writing an email? Don’t worry – just save it under (7) and finish it later!

Understanding your inbox (Task 3)

    From Subject Received
📎 Samir RE: Meeting next week Today 9:21 AM
📎 Tomoko Nakahata training course Today 9:03 AM
📎 Hashim Saleh Are you free for lunch tomorrow? Wednesday 7:12 PM
    Patricia Bartlett RE: Meeting next week Wednesday 4:18 PM
    Ali Al-Habsi FW: payment received Wednesday 11:45 AM
  📎 Hatem Trabelsi Meeting next week Wednesday 9:03 AM
    Youssef Zouaoui air conditioning in meeting room 32A Tuesday 4:23 PM
    IT Helpdesk RE: Computer problem Tuesday 2:05 PM
  📎 Tomoko Nakahata minutes from last week's meeting Tuesday 11:02 AM
  📎 Ali Al-Habsi Sorry – here's the attachment! Monday 6:49 PM



Language level

Pre-intermediate: A2


Hello Aung San

I'm sorry, I don't understand your question. Could you please explain it in more detail?

All the best


The LearnEnglish Team

Thanks you for your reply sir, I do appreciate it. What can i learn business English writing.
With Regards,
Aung San

Hello Aung San,

We have quite a few pages dealing with business topics, many of which are helpful directly or indirectly with wrtiing. The first place to start is our Business English section:

You can also do a search for pages related to business:


I hope those links are helpful.



The LearnEnglish Team

I have question
How will be able to improve official email writing I need your help if introduce me some source to solve this problem

Hello Qais

In addition to this section, you can find lots of tips on writing emails in our Writing skills section (look inside each different level to see several examples). There are also some examples of typical emails in our Reading skills section.

All the best


The LearnEnglish Team

thank you dear Kirk appreciate you

Thanks for the task, it's very useful and realistic.


thank you for providing this free courses !! very helpful for understanding basic English and internet :)

Hi sandrul

You're very welcome! In the next few months, we'll be publishing quite a few pages on how to write different kinds of emails in our Writing skills section, so keep an eye out for more! If you subscribe to our newsletter, we'll certainly announce them there once they are available.

All the best


The LearnEnglish Team