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Change management

Listen to a consultant talking about the basic stages of the change process and the people in a change management team.

Do the preparation task first. Then listen to the audio and do the exercises.


Language level

Upper intermediate: B2


Hello, where could I find a pdf file for the business podcasts activities, please?

Hello Lutciia

I'm afraid that there are no PDF worksheets available for the Business podcasts at this time. The good news is that we plan to produce worksheets when we release a new series of podcasts. We are just beginning to work on those, so it will be quite some time before they are ready.

In the meantime, please feel free to copy the exercises and transcript into a document for your own use. You are also welcome to use the materials in a class as long as you make it clear that they were created and produced by the British Council.

All the best


The LearnEnglish Team

Nowadays all changes very quickly. Referring to my work, I should be aware of the demands for my profession, maintain my professional skills and perform my work with high quality to be demanded on the market of translations and interpretations.
My work is compelling, but the flexibility is amazing, I mean.
By far the most experienced change I experienced in my work is the application of CAT program. It is a tool that in large measure helps to speed up my work and make it easier offering such useful features as translation memory, terminology management, termbases, both the spelling and the grammar checker. There is two option: I can work online having access to the Editor web, which opens in the browser or use the Editor for Desktop, which syncs with the cloud in real-time and supports offline work.
The application of artificial intelligence in the work is the sign of the current 21st century and CAT program having an intuitive interface is a basic key to greater productivity, that is not an innate skill. The other sign of the current 21st century is that we should be proactive and always be on time for everything.

To answer the first question of the reasons why people do not like to change, it seems have to look at 2 aspects from large to small scale.
Firstly, with the large scale, the first reason may relate to the workplace environment. There are different concepts of changes inside management team heads. Some concepts link changes to development and support for them, most of them coming from developed country companies such as western ones. Some management team just like to follow or copy from successful others, that may be because of the culture or lacking money.
Secondly, with the micro view of an organisation, the reason could be by themselves. Perhaps, they do not know what is needed to change, the change is right or wrong, or what's impact or result they will get. Even when they know what's needed to change, they may not know needing to do what, at where or by whom, or how to keep changing to the end. Last, the resistance could come from inner old style people, who are used to working with old fashioned styles and getting a lot of benefits from them, try to keep other people from changes.
With my experiences, I used to face some changes at work. The changes often went one direction from management team, not much arguments between both sides of employees and managers. Then, the changes would go to me under 2 ways including a new regulation or a soon dead cliche. It was a regulation to force me must accept and do new thing, and a cliche if the change was absurd that no one wanted to do even with above managers. Most of changes were not done smoothly as this good article, even nowadays.

To my mind by far the most important reasons why people are sometimes resistant to change are firstly misunderstanding about the need for change because the reason for change is unclear, secondly the fear of the unknown and thirdly the lack of competence, because changes in necessitates changes in skills, and people will feel they won’t be able to make the transition very well.

When you talk about change somewhere people fisrt are not cooperate because there is something new who will occur. People are resist to change because of the fear, fear of endangering themselves.
I have faced of change recently at work I was moved to another service it was for me a great challenge but i managed it successfully. I am francophone speeker, change that i have to face is to study in English in UK and i prepare for IELTS exam. I am not afraid i just want to work hard more than i used to.

Hello Kirk,
Thank you for the comments.
Now, I understand that “need” is a semi-modal verb and can be used after the dummy subject “there”.

Thank you for answering my question!
I did the exercises about dummy subject “there” and “it”.
I understand that we use ‘there’ as a dummy subject with part of the verb ‘be’ followed by a noun phrase.
However, the sentence I asked about uses the verb “need”, not “be”verb.
Could you show me more example sentences where the dummy subject “there” is used.
Thank you for paying attention.

Hi Papas,

It's also possible to use modal verbs (e.g. 'will', 'might', 'should') and semi-modal verbs like 'need' before the main verb 'be' in sentences with 'there' as a dummy subject.

The Cambridge Dictionary's page on Dummy subjects also has a number of examples that could be useful for you.

Please let us know if you have any other questions.

All the best,
The LearnEnglish Team

Hi, teachers and colleagues!
I’m not sure about this sentence: There needs to be a way to collect feedback.
Is the word “there” the subject of this sentence?
Thank you for paying attention.