What are competencies, why are they so important nowadays?  How are competencies used in Human Resources and how can individuals use them to their advantage?

Read the text and then do the exercises.

What are competencies and why are they important?

  1. Some years ago when executives and managers talked about the type of employees they wanted to contract for their businesses they spoke of skills and qualifications. These words are still used but have been overshadowed by the term competencies. Competencies are a concept taken on board by Human Resource departments to measure a person’s appropriateness for a particular job.
  2. In simple terms a competency is a tool that an individual can use in order to demonstrate a high standard of performance. Competencies are characteristics that we use to achieve success. These characteristics or traits can include things like knowledge, aspects of leadership, self-esteem, skills or relationship building. There are a lot of competencies but they are usually divided into groups. Most organisations recognise two main groups and then have numerous sub groups which competencies can be further divided into.

    There has been a lot written about competencies. It is easy to see how people can become easily confused by what a competency actually is. It is also essential that people in the world of business have a clear understanding of what different competencies are and, in particular, which competencies are of interest to them – either as an individual interested in self-development – or as an employer looking for the best candidate for a job.
  3. Competencies can be divided into two distinct types; technical competencies (sometimes referred to as functional) and personal competencies. As the name suggests, technical competencies are those which are related to the skills and knowledge that are essential in order for a person to do a particular job appropriately. An example of a technical competency for a secretary might be: “Word processing: able to word process a text at the rate of 80 words per minute with no mistakes.”  Personal competencies are not linked to any particular function. They include characteristics that we use together with our technical competencies in order to do our work well. An example of a personal competency is: “Interpersonal Sensitivity: Demonstrates respect for the opinions of others, even when not in agreement.”
  4. As you can see from the examples above there is a particular way of expressing a competency. First the competency is given a title; for example “word processing”. Then a brief indicator or explanation is given as an example of the person’s aptitude in that competency; for example “able to word process a text at the rate of 80 words per minute with no mistakes.”
  5. Competencies are probably here to stay so it is worth thinking about your own competencies and trying to categorise them; first into the two sub-categories mentioned above and then into a more detailed list.

Language level

Intermediate: B1
Upper intermediate: B2


Hello chingailo,

'Still' is an adverb and its position in the sentence is generally before the main verb. Where the verb form has multiple parts it comes after the auxiliary verb(s).


Best wishes,


The LearnEnglish Team

what is the difference between "with no mistakes" and "without mistakes" ?

Hello roland magnus,

One or the other might be more common depending on the context, but there is no difference in meaning between them.

All the best,
The LearnEnglish Team

Our organization evaluate employees by personnal competencies and now I know we also have technical ones. Tks fod the exercise.

the articl and the exercices are very important. Thank you so much


I'm a health care provider and I don't have any experience with these kind of thinks. When I applied for work it wasn't necessary to write about your skills and competencies. I found this text very useful for me and I will enrich my CV.

This is so true. Many jobs require candidates to have these competencies these days. It seems organisations value more on personal traits than they used to do. I personally regard it a good thing, because it promotes certain moral standards, and hails the importance of these standards by endorsing them with practical values. It can be anticipated that people are driven towards these standards in order to achieve more in there professional life, and consider more carefully whether they want to step over the brink of their conscience.

Thank You British Council

That's good. Thanks for british council and learn english team)