What are competencies, why are they so important nowadays?  How are competencies used in Human Resources and how can individuals use them to their advantage?

Read the text and then do the exercises.

What are competencies and why are they important?

  1. Some years ago when executives and managers talked about the type of employees they wanted to contract for their businesses they spoke of skills and qualifications. These words are still used but have been overshadowed by the term competencies. Competencies are a concept taken on board by Human Resource departments to measure a person’s appropriateness for a particular job.
  2. In simple terms a competency is a tool that an individual can use in order to demonstrate a high standard of performance. Competencies are characteristics that we use to achieve success. These characteristics or traits can include things like knowledge, aspects of leadership, self-esteem, skills or relationship building. There are a lot of competencies but they are usually divided into groups. Most organisations recognise two main groups and then have numerous sub groups which competencies can be further divided into.

    There has been a lot written about competencies. It is easy to see how people can become easily confused by what a competency actually is. It is also essential that people in the world of business have a clear understanding of what different competencies are and, in particular, which competencies are of interest to them – either as an individual interested in self-development – or as an employer looking for the best candidate for a job.
  3. Competencies can be divided into two distinct types; technical competencies (sometimes referred to as functional) and personal competencies. As the name suggests, technical competencies are those which are related to the skills and knowledge that are essential in order for a person to do a particular job appropriately. An example of a technical competency for a secretary might be: “Word processing: able to word process a text at the rate of 80 words per minute with no mistakes.”  Personal competencies are not linked to any particular function. They include characteristics that we use together with our technical competencies in order to do our work well. An example of a personal competency is: “Interpersonal Sensitivity: Demonstrates respect for the opinions of others, even when not in agreement.”
  4. As you can see from the examples above there is a particular way of expressing a competency. First the competency is given a title; for example “word processing”. Then a brief indicator or explanation is given as an example of the person’s aptitude in that competency; for example “able to word process a text at the rate of 80 words per minute with no mistakes.”
  5. Competencies are probably here to stay so it is worth thinking about your own competencies and trying to categorise them; first into the two sub-categories mentioned above and then into a more detailed list.

Language level

Intermediate: B1
Upper intermediate: B2


Hello poll,
I'm afraid I can't help you with the first sentence because it has several errors and isn't a grammatical sentence in English.  The second sentence is correct and in this sentence the phrase 'the very' means, as you say, 'the (exact) same'.
'What frustrates me about others' behaviour is the very thing that I need to...'
Which means the same as:
'What frustrates me about others' behaviour is the exact same thing that I need to...'
I hope that clarifies it for you.  By the way, you can use the 'Cambridge Dictionaries Online' window on the right to check phrases like this.  Sometimes you need to type in more than just one word, but if you enter 'the very' or 'the very thing' you'll find a definition which should help you.
Best wishes,
The LearnEnglish Team

Hard skill get you a job, but soft skills help you to survive in a workplace.

You are right.It's really hard to find a good job even if you have experience.You have to perfect skills, perfect talents, excellent English but still you may not have a job. First of all you must have a chance.

especially in relationship building and confidence to get a good job ,thanks british council 

Hello British Council, thanks a lot for this material to practice my English. It was interesting!

I don't see the text for : An introduction to competencies


Hello Natacha,
Do you see it now?
Best wishes,
The LearnEnglish Team

good article

Competency is a very good measure for the jobs.
Trying to improving technical competency
English speaking skill but difficult

It is remarkable that now employers be more interested in competencies than qualifications or skills e.g., because this change of mind reflects that employers search for unique and valuable people and overall who can contribute to the enterprise with new and more experiences.