We use you to talk about people in general including the speaker and the hearer:

You can buy this book anywhere > This book is on sale everywhere.
You can’t park here > Parking is not allowed here.
They don’t let you smoke in here > No smoking here

We use they or them to talk about people in general:

They serve good food here.
Ask them for a cheaper ticket.

… especially about the government and the authorities:

They don’t let you smoke in here.
They are going to increase taxes.
They are building a new motorway.
They say it’s going to rain tomorrow.




I wish i could write one paragraph in english with no mistakes. for example i need to say. i came to uni today to do some revision and inform my department about changing my name, i have handed in some paperworks to show that I have officially changed my name. they took photo copy and they said that they updated on the system.

can you help please if you in my position and you want to write a paragraph like that how do write more professionally and academic clay.

your comments appreciated.

many thanks in advance.


Good day. It`s about the question no. 5. I thought the answer would be, they will charge you if you pay by credit card. However the answer is without 'will'. I`m a bit confuse why there shouldn`t be 'will'. Can explain to me? Thanks

Hi Chinna,

The answer does not include 'will' because it's always true that there is a charge if you pay by credit card. This is explained on our Conditionals 1 page under 'Zero Conditional'. Your answer, however, could be true in a specific situation in which you are warning someone about the extra charge.

I hope that clears it up for you.

Best wishes,
The LearnEnglish Team

I had some inconvenience with questions 3 and 4. Can somebody please explain them to me.

Hello kmariel14,

The explanation on the page for when to use 'you' and when to use 'they' describes these questions clearly, I think; once you've chosen the pronoun it's just a question of making sure the verb agrees with the pronoun and is in the appropriate tense. Perhaps if you tell us what you thought the answer was (your wrong answer) it might help us to understand what is confusing for you, and we'll try to explain.

Best wishes,



The LearnEnglish Team

It's more difficult than I think

Hi. this is the way we are going to answer in the exam? because this is not write. I answer correct but because I dont use caps lock it says its not correct.

the same with me...hihi

Hi orela.hbelliu,

In most exams correct puncuation is seen as part of the language and is therefore part of the assessment.  However, different exams may have different rules in this regard, or may treat such errors more or less seriously - this will depend on the particular exam in question.

Best wishes,



The LearnEnglish Team

It sometime says here with no preposition in, and sometime says in here.when to use in and when not to?