Listen to a conversation between a human resources officer and an employee who is unhappy with the way he is treated by his boss.

Professionals Podcasts - Complaining

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Do the Preparation task first. Then listen to the audio. Next go to each Task and do the activity. If you need help, you can read the transcript at any time.

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This is a good topic. I think some people don't like to speak directly to solve the conflicts. Maybe they are afraid of freezing relationship. Another reason is they don't have enough courage to speak and they want assistance from a group of people because they think they are singled out.

I used to think like that. But recently, I found that the opposite is true. And I think the best solution to solve a conflict is approaching directly. The advantage of this way is you can understand together and tighten relationship. The drawback depends on you. Try to prepare the conversation. Try to use diplomatic language, positive words to approach problems

Hi everyone, I'm Maria from Colombia
I agree with the text and most of the people, including me are not diplomatic when we are having these kinds of problems and it is quite difficult because we are under our bosses So we are always scared, trying to guess if it is a good idea to complain or it's much better stay quiet and not say a word about it, but I think that the last one it is not even a solution and it is a big mistake, besides it can make the problem much bigger, getting our anger worse with the time, that´s why for me the best solution it's saying the things from the begging, the most polite we can so ours bosses are going to know that something is not going well and maybe he understands that the environment at work means everything to get the best of the workers and try it as well to get the problem solves sooner than later.

Hi everybody from Spain,

I think that currently you have to do overtime in the most of the companies at least in Spain, overall if you work in a large company. My expirience with my last boss was quite similar the only difference was that he listened to your complaints and he tried to solve the problem....I mean, he tried because finally I had a lot of work to do and I arrived to my house very late in the afternoon.

In my opinion one of the biggest problems in the companies is that they don't know how to deal with this kind of problemns ( overtime and so on ) and the workers finish frustrated because they work many hours, the salary is so bad and the company doesn't recognize your achievements.

Thanks for the podcasts.

Hello javi,

Thanks for your comment! What you describe sounds similar to what many of my friends and students describe as well.

I just wanted to point out that in English, 'the afternoon' ends by 18.00 at the latest, which might confuse people from other countries who are reading your comment, as for them that might seem normal. I think you probably meant a much later time, since 'the afternoon' in Spanish ends much later in the day. So you might want to say 'evening' or even 'night' instead.

If I'm wrong about what you mean, however, please accept my apologies!

All the best,
Kirk
The LearnEnglish Team

I agree

Hello!
thanks for your useful site!!! i am from iran, and here we havenot BRITISH COUNCIL!!!so we have to use your site but how can i improve my english langouage!!???my level is intermediate B2
best wishes

Hello f.s.mahdavi,

We have a couple of pages that are just the thing you are looking for: please take a look at our Getting started and Frequently asked questions page for advice on how to use our site to improve your English.

All the best,
Kirk
The LearnEnglish Team

Hello!

Thank you for these useful podcasts. I have one technical question. How can I set the level? Is this option available?

Hello NinzyaTurtle,

You can use our Find out your English level page to find pages at a specific level. You can skip Step 1 and go directly to Step 2 (Search for content). I'd say this page is at the B2 level, so if you're looking for something more difficult, choose 'C1'; something easier would be 'B1'. You can also find a lot of content at the C1 level on non-learner-centred pages, e.g. BBC News, The Telegraph, TED talks, etc.

I hope this helps you.

Best wishes,
Kirk
The LearnEnglish Team

Thanks a lot for such a detailed answer!

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