HRO Good morning, Mr Johnson. How can I help you?
Mr J Well, I’d like to talk to you about Tim Bond, the department manager.
HRO What seems to be the problem?
Mr J Well … ever since Sandra left the department, I feel like I’ve been targeted to do all her work as well as mine. Tim has made me work overtime; I’m expected to attend too many meetings and I seem to be spending a lot of my time doing unnecessary paperwork.
HRO I’m sorry to hear that …
Mr J And … on top of that, I’d specifically asked if I could leave early last Friday, as I’d done a lot of overtime during the week. But we had a deadline on Friday afternoon and even though I’d finished my specific work I was expected to help other colleagues finish their work too.
HRO But surely that is a positive sign showing that Mr Bond has a lot of trust in you, in getting you to help other colleagues?
Mr J Yes, but I feel like I’m being singled out! Other colleagues get to leave early, and they don’t have such a lot of work to do.
HRO So you feel he’s been making unrealistic demands on you?
Mr J Yes, absolutely.
HRO Do you think it’s because Mr Bond is unaware of what you're doing?
Mr J Well, he never seems to ask us to do a job. He just delegates, and that’s another thing, he never listens!
HRO Right. Have you approached Mr Bond about this particular problem?
Mr J I’ve tried to approach him, but whenever I go to his office he is either in meetings, or he is never there. It seems like he just has no time for us.
HRO Well, at this stage it would be better if you approached him directly. If nothing else, showing that you’ve tried to solve the problem yourself, before you take it further, makes it clear that you’re not just a complainer and can boost your credibility. Why don’t you send an email requesting a meeting with him in private?
Mr J Hmmm, I’d be a bit worried about his reaction. I wouldn’t know what to say!
HRO Well, firstly, you’ll need to plan what you are going to talk about before going ahead with a meeting. You can always take notes to which you can refer. This shows that you have considered what you need to discuss.
Mr J OK.
HRO This is obviously a delicate situation, so be very careful not to criticise as this could bring on a defensive reaction. You need to be diplomatic when you speak to him. If, after you have spoken to him in a rational way, you still find he is being unreasonable, come and speak to us and we can arrange a meeting between the three of us. But do remember you need to have evidence for us to be able to take further action.
Mr J OK, I’ll send him an email now to request a meeting, and we’ll see what happens from there. Thanks for your advice.
HRO Good luck, and let us know the outcome.
Listen to a conversation between a human resources officer and an employee who is unhappy with the way he is treated by his boss.
Do the Preparation task first. Then listen to the audio. Next go to each Task and do the activity. If you need help, you can read the transcript at any time.
Vocabulary activity - learn some useful language for complaining.
General comprehension activity - which is the best summary?
Detailed comprehension activity - are these sentences true or false?
It is very good example and lifelike :-).
It is a good lesson. It helps me to improve my vocabulary and also I take note the advises to communicate things I don't agree at work.
English Team , I'm looking for lesson about purchase , vocabulary to communicate with suppliers, do request , things like that.I'd be pleasure if you can help me.
Thanks and best regards,
I'm glad you found the lesson useful.
We are going to add a lot more Professionals Podcasts over the next few months. I can't remember if any of them are specifically about purchasing, but hopefully some of the language will be useful.
The LearnEnglish Team
Hi English Team,nice conversation and it was well understood.You know what..? It is my first time to be here can you please assist me?I need your help please
What sort of help do you need? We'll do what we can.
The LearnEnglish Team
I am a soldier by profession and english is my country's official language. i have recently been to a military school where we were put into analytically writing practices and to admit the fact i failed miserably in that. now its my heart longed urge to become a good writer who would use different sweet expressions of english so that i may get exclaimation my collegues and friends. having opend my heart out i am looking forward the learning community and Learn English team here to help me achieve said excellence. well! learning how to complaign was very helpful in finding few mannered ways of how to complaign diplomatically or avoid awkward situations in corporal culture ,i am living in. your suggestion are highly valued
Thanks for your kind words - I'm glad you found the article useful!
Good luck in your studies!
The LearnEnglish Team
How interesting!i really love the HRO's voice and her way of speaking.I wish i spoke english like her. Since i started working my english skills here i feel i'm improving really in english .
I apologise if there are a lof of mistake.
I understood this situation. this chapter can be helpful to me to discuss my boss for my work
very important ! it helped me point out many useful cases relating to my professional environment
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