Marcia writes an email to one of the candidates giving them the news that they have not got the job.


Do the Preparation task first. Then watch the video. Next go to Task and do the activity. If you need help, you can read the transcript at any time.

Task 1

Comprehension task

Read the following statements and decide if they are true or false.


Task 2

Business notes

Telling someone that they didn’t get the job is not an easy thing to do. Philip helps Marcia to word the rejection letter in a suitable way. Here are a few things you should do in a rejection letter.

•    Address the candidate by name.
•    Thank the candidate for the time, effort and interest in the company.
•    Write a supportive sentence about the candidate's qualifications, experience or, at very least, enthusiasm or motivation.
•    Make it clear that the reason you didn't hire the candidate was because you found someone else with better qualifications and experience.
•    Offer some feedback on how they could improve their interview performance.
•    Wish the candidate good luck in his or her career development.
•    Close the letter formally with "sincerely" or "best wishes."
•    Sign your name, including your title.




Thats what all the companies should do with their candidates, i mean, sometimes you go to an interview, and after days, if you are not the chosen one, they dont call you back, i guess feeback is good for all of us.
Sorry for my english.

At the top of this web page, '' Marcia writes an email to one of the candidates giving THEM the news that THEY have not got the job.'' is written. The point I do not understand is why '' THEM and THEY '' were used in that sentence.
The person who did not manage to get the job is only Mr. Watson. So I think that sentence should be '' Marcia writes an email to one of the candidates giving HIM the news that HE has not got the job. '' do not I?

Hello Armağan,

We use 'they' to mean 'he or she'. When we know the gender of the person we can use 'he' or 'she' if we prefer, but 'they' can still be used if we prefer. In this case, 'they' is a good choice because the reader has not yet learned who the candidate is and so from the reader's perspective 'he or she' makes perfect sense.


Best wishes,


The LearnEnglish Team

It is very dificult to me to understand what Marcia is saying, she speaks really fast and she didn't even pronounce some words, but with Sarah the thing is different, I can understand everything she says. Why does Marcia have to speak that fast?

Hello Maestre,

It is indeed frustrating when people speak very fast -- it happens to me quite often here in Spain! -- but I'd recommend looking at this as a learning opportunity. Read the transcript as you listen to Marcia and try to match what you hear with what the transcript says. Noticing how her pronunciation is streamlined -- for example, she often doesn't pronounce 'to' as /tu/ but rather /tə/ -- can be really useful. There are plenty of other native speakers who speak just as fast, so it will be good practice.

Good luck!

All the best,
The LearnEnglish Team

All these courses are so constructive. The way to adress a problem even it's one bad. I learn the positive way to do with less stress.
As a french speaker, there is a lot of difficult words to understand.
It'll be appreciate if at end of the course we may find a smal lexical for the technical words.
Thank you

Hello Rebecca,

Thank you for your suggestion. One thing I would suggest is to read through the transcript first. When you find words or phrases you don't understand, look them up in the Cambridge Dictionary. This should help you with most, but if there are any you still don't understand, please feel free to ask us here.

All the best,
The LearnEnglish Team

Dear Peter,
Thanks you a lot for your precisions; It's more clear for me now.


Godd morning.
I'm a new member; I have just registered to make a comment about this episode.
Fisrstly, I'd like to thank the team of britishcouncil to offer us those free exercices.
Secondly; about my comment, I am sure to make a mistake; nevertheless; I wish to have a feedback concerning the comprehension task :
On point 5; I replied "Yes" whereas to "No" like in the feedback correction;
When Marcia Boardman proposed to write " “In future, you may wish to moderate your personal style, and carefully fact check your CV...” I understand that it's song like a blame of what he did during the interview.
About the third point; I replied "No" because she not really refused; she made a comment as she does not like to write negative's letters.
Thanks in abvance for your feedback

Hello Fabrice,

In the fifth question the answer is false because it is Philip who suggests including some feedback (constructive criticism); Marcia responds to his suggestion with an example, but the suggestion to do this comes from Philip.

The third question does not ask if she refused to write, but whether or not she wanted to write. Often we do something even though we do not want to - we do it because we must, and I think that is the case here. The question really asks if she is happy to do it, and so the answer is 'true'.


Best wishes,


The LearnEnglish Team