Unit 3: Organising your emails

You've got mail! Learn how to talk about the different parts of an email program.

Organising your emails

Read the article below and then look at the email inbox below it. You will find out what words should go in the numbered gaps in the article in Task 2 and will answer questions about the inbox in Task 3.

Organise your emails – Save time and make life easier!!! (Task 2)

Most emails that you get go straight to your (1). This is where you decide which emails to read and which to delete. But if your server doesn’t recognise the address of a sender, it will probably put the email in the (2) mail folder. This is where all those annoying adverts usually go. But sometimes good emails go there too, so remember to check from time to time.

Do you ever worry because you just deleted an email by mistake? Don’t worry – just look in the (3) folder. It’s probably still there.

Sometimes it can be difficult to find an old email. So why not put them into (4) to make them easy to find? You can do this for any emails you wrote too – you can find them in (5).

Some people keep hundreds of business cards with people’s email address and phone number. You don’t need to do this – use your (6) as an address book, and it can store all these details for you.

Have you ever found it difficult to finish writing an email? Don’t worry – just save it under (7) and finish it later!

Understanding your inbox (Task 3)

    From Subject Received
📎 Samir RE: Meeting next week Today 9:21 AM
📎 Tomoko Nakahata training course Today 9:03 AM
📎 Hashim Saleh Are you free for lunch tomorrow? Wednesday 7:12 PM
    Patricia Bartlett RE: Meeting next week Wednesday 4:18 PM
    Ali Al-Habsi FW: payment received Wednesday 11:45 AM
  📎 Hatem Trabelsi Meeting next week Wednesday 9:03 AM
    Youssef Zouaoui air conditioning in meeting room 32A Tuesday 4:23 PM
    IT Helpdesk RE: Computer problem Tuesday 2:05 PM
  📎 Tomoko Nakahata minutes from last week's meeting Tuesday 11:02 AM
  📎 Ali Al-Habsi Sorry – here's the attachment! Monday 6:49 PM



Language level

Pre-intermediate: A2


Hello saagii,

The little paperclip symbol shows which emails have attachments!


Best wishes,


The LearnEnglish Team

Dear LearnEnglish team members,

I'd like to express my impression to your effort to teach us the language.
Actually, I've just finished my IELTS test few days ago on the 9th of Jan., and I think I did well in all its 3 parts: listening, reading, and writing. BUT, the hardest section for me was the speaking test. I can pronounce a lot of words correctly and struggle to sound like a native in fact, but my great problem is the awareness of what I have to say on each single situation, specially those which cover different daily life aspects, as well as the fluency itself.
So, if there is a particular course to follow here to improve in this specific point: conversation and fluency, kindly tell me about to follow up and enhance my ability in it.
You can reply to me here, or send me an email with a detailed reply via my email address which is registered on your database of course.

Thanks a lot;
M. Eissa

Hello M. Eissa,

We don't have a specific course on this on the site, but we do have a site with concrete tips and materials for IELTS candidates, including speaking materials. You can find it here: TakeIELTS.

I hope that is helpful.


Best wishes,


The LearnEnglish Team

Thank you, Peter, for your reply.
Actually, I took the IELTS more than a weak ago, but still feel my need to enhance my conversation and fluency skills and abilities. So, kindly refer to any relevant course or activity that may help me in that, here on the BritishCouncil.org

Hello muhammad-eissa,

I'd suggest you read the advice on improving your speaking on our Frequently Asked Questions page. If you keep a list of new words and phrases that you learn and revise that list, practising the pronunciation carefully, you should improve. Your progress may seem slow at first, but if you keep at it, you should see and feel improvement over time.

If there's a British Council centre near where you live and it were possible for you to take a course there, that would also be a great and probably more effective way to improve your speaking

All the best,
The LearnEnglish Team

confused with numbers as reference. No place to look what it meant

Hello Shilpa,

Do you mean the numbers inside the article Organise your emails – Save time and make life easier!!! ? Those numbers refer to the gaps in Task 2, i.e. the sentences in Task 2 come from the article, and you must choose one of the answers to complete the sentence.

If you were referring to something else or if that is still not clear, please let us know.

All the best,
The LearnEnglish Team

i have learned easily