We use you to talk about people in general including the speaker and the hearer:

You can buy this book anywhere > This book is on sale everywhere.
You can’t park here > Parking is not allowed here.
They don’t let you smoke in here > No smoking here

We use they or them to talk about people in general:

They serve good food here.
Ask them for a cheaper ticket.

… especially about the government and the authorities:

They don’t let you smoke in here.
They are going to increase taxes.
They are building a new motorway.
They say it’s going to rain tomorrow.



Hello Sir,

I didn't find so useful this exercise. The exercises from the preview lesson were more useful.

It was a useful lesson! Thanks!

i get zero in test

It seems this test checkes another rule...

Hello Tanya.ru,

As far as I can see the task practises the use of 'you' and 'they' with an impersonal meaning, which is the topic of the page. Can you explain why you think it tests something different?


Best wishes,


The LearnEnglish Team


Would you please explain to me what is the difference between: "how can get from London to Oxford" and "how do you get from London to Oxford"?

Hello StarStarE,

The first sentence is not grammatically correct. You can say:

How can I get from London to Oxford?

and in most contexts this has the same meaning as:

How do you get from London to Oxford?

There may be some differences in some contexts: the first may be a specific question about my journey, while the second may be more general. However, in most contexts both are requests for advice when someone does not know how to make the journey.


Best wishes,


The LearnEnglish Team

Hello, Sir!

Is it correct to say: How can they get from A to B?
Can we use THEY in general here with meaning: How can pepole get from A to B, or How do people get from A to B usually?

Hello Vorzishek,

'they' can be used in that way, though sometimes 'people' is better. It really depends on the context, so I would probably recommend using 'people'.

All the best,
The LearnEnglish Team

Thank you,

The first example was a typo, sorry.