We use you to talk about people in general including the speaker and the hearer:

You can buy this book anywhere > This book is on sale everywhere.
You can’t park here > Parking is not allowed here.
They don’t let you smoke in here > No smoking here

We use they or them to talk about people in general:

They serve good food here.
Ask them for a cheaper ticket.

… especially about the government and the authorities:

They don’t let you smoke in here.
They are going to increase taxes.
They are building a new motorway.
They say it’s going to rain tomorrow.




Can I say: Which/what train/bus goes/gets to London?

I'm confused about Which/what and goes/gets
thanks in advance.

Hello pencil,

The correct verb form is singular (goes) if you are asking about one bus (only one bus goes to London) or plural (go) if you are asking about more than one bus (several buses go to London).


We use 'what' when the question is open. In other words, there is no particular set of buses to choose from. We use 'which' when there is a set of buses and we want to identlfy one or more from that set.


In other words, if I were just asking generally then I would say 'what'. If there was a timetable with, for example, five possible choices of bus then I would say 'which'.


If we were talking about books I might ask you 'What is your favourite book?' Your answer could be any book in the world. However, if we were standing in your house and looking at your bookshelves, I might ask you 'Which is your favourite book?' because the question is about a particular set of options – the books on your bookcase. 


Thus your question could be any of the following:

What bus goes...? / What buses go...?   (general questions)

Which bus goes...? / Which buses go...?   (questions about a particular set of possible answers)



The LearnEnglish Team