We use you to talk about people in general including the speaker and the hearer:

You can buy this book anywhere > This book is on sale everywhere.
You can’t park here > Parking is not allowed here.
They don’t let you smoke in here > No smoking here

We use they or them to talk about people in general:

They serve good food here.
Ask them for a cheaper ticket.

… especially about the government and the authorities:

They don’t let you smoke in here.
They are going to increase taxes.
They are building a new motorway.
They say it’s going to rain tomorrow.



I confused of the usages.

Hi Dear Erik and English learn team;
I was very worried my English; I went English learning institute but i unable to get progress. i became so disappointed. I tried to search websit thanks gods I got the British council  free English learning course.
Now I am very happy to do it and my English is being progress day by day. I want to Ask question to the moderator
When we post our writing sample could you help to edit and give feed back us is it possible?

Hi Shudarson,
I'm happy to hear that you are finding our website so helpful. If you have any family or friends who are learning English, please tell them about it!
I'm afraid we don't have enough teachers working on this site to give feedback on all our users' writing. We have many thousands of learners on LearnEnglish and only a few people working on it.
Best wishes,
The LearnEnglish Team

Hello from Kazakhstan! It's very exciting and useful sait for everyone who wants to learn English! =)

Hello Learn English Team.
I am Ftima from Kurdistan Iraq,and i am an engineer,,i have a problem with my English ,i want learn it very much ,and i want speak English very good ,,but i have a problem with Grammer,,so can you helpe me to improve my English more.

Such luck for me to find out this fantastic and outstanding website which is really vital for people who want to improve their English ability. Thanks so much for the website work team, you are all kind and great. Thanks a lot~~~~  

Hi, really, it's a very nice site.. thanks for British Council.

why i start to love grammar may be because of you thanks to you a lot i hope i can improve my pronounce

Test is very difficult....... T T
I don't understand it...(you and they)
passive sentence and active sentence;

Hello Adam,
Good evening!
My name is Jack from the Philippines. I am new here in your website and I think that this is a very brilliant venue to learn English. I have a little bit of concern though with regards to my fluency in spoken english and because of that i am just wondering, from your long list of avid students, maybe you can hook me up with someone who is like me interested to become a conversation partner.
May this will serve as a shoutout as well to anyone out there.:-)
Many thanks.