Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Debate

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Nivel de idioma

Intermediate: B1

Comments

yes, I would make an exception to an important client because it's good for business to have loyal clients and it will also build a good trust & communication between the client and company.

Yes, I often make exceptions for clients, but it depends on if I know the person well. If I don't know the person good enough I'll follow the regulations.

As far as im concerned i have already been learning English for 2 years.I know grammar part on high level but,ufortunately,i didnt pay attention to learning new words.I regret it

In my view, for any business, there are always exceptions occasionally, it is usually for customers' loyalty, on the other hands, it is also an important business strategy. But the key is how to manage and access the risk.

I have listened this audio 3 times. First time, I have listened without transcript and did tasks1, 2. But my result was so bad. Second I have listened with transcript. This time my result was fine. I thought I need more practice to listen.

Yes. A few years ago, my aunt had a small shop, some clients used to order products to buy on credit, however, we had some trustworthy customers and sold them products that paying the next week.

Yes, I sometimes do favours or make exceptions for the important clients. It usually depends on what kind of a favour is expected and how trustworthy the client is. However, I don't allow the change to become the norm.

I have completed the following lessons of A student Discussion, A weather forecast, and Making a decision. The level that is choose was Intermediate B1 Listening

i have completed the following lessons of A phone call from a customer, Arriving late to class, and Meeting an old friend.The level that i chose was intermediate B1 Listening.

I have completed the following lessons of A student Discussion, A weather forecast, and Making a decision. The level that is choose was Intermediate B1 Listening

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