Select Upper Intermediate prepares you for a more senior role in the workplace, teaching you how to manage staff, budgets and clients in English.

By the end of this level, you’ll be able to:

  • meet clients
  • write business proposals and make recommendations
  • evaluate staff performance and set up a team
  • present product concepts and project plans
  • organise staff training
  • discuss costs and budgets.
Module 1: Making contacts
  • 1.1 Choosing attendees for a conference
  • 1.2 Briefing the conference attendees
  • 1.3 Identifying contacts
  • 1.4 Discussing work issues
  • 1.5 Reporting back on the conference
  • Module Review 1
Module 2: Working with clients
  • 2.1 Meeting a client
  • 2.2 Describing a company's services
  • 2.3 Making written proposals
  • 2.4 Updating a manager on progress
  • 2.5 Arranging a social event
  • Module Review 2
Module 3: Evaluation and personal development
  • 3.1 Talking about work with a colleague
  • 3.2 Evaluating performance
  • 3.3 Preparing for an appraisal
  • 3.4 Discussing a new role
  • 3.5 Creating a team
  • Module Review 3
Module 4: Collaboration and teams
  • 4.1 Giving and receiving good news
  • 4.2 Setting up a mentor arrangement
  • 4.3 Supporting colleagues with less experience
  • 4.4 Chairing a team meeting
  • 4.5 Reassuring a concerned client
  • Module Review 4
Module 5: Planning and preparing a project
  • 5.1 Outlining plans
  • 5.2 Presenting a concept
  • 5.3 Clarifying roles and responsibilities
  • 5.4 Informal progress update
  • 5.5 Receiving professional guidance
  • Module Review 5
Module 6: Dealing with changes of plan
  • 6.1 Talking things through
  • 6.2 Giving and reacting to bad news
  • 6.3 Revising plans
  • 6.4 Discussing the change of plan
  • 6.5 Finalising the launch plans
  • Module Review 6
Module 7: Training
  • 7.1 Discussing a presentation
  • 7.2 Organising training plans
  • 7.3 Choosing training
  • 7.4 Setting up a workshop
  • 7.5 Reviewing feedback
  • Module Review 7
Module 8: Feedback and development
  • 8.1 Client feedback
  • 8.2 Closing a project
  • 8.3 Informal project review
  • 8.4 Preparing a professional profile
  • 8.5 Preparing for a strategic review
  • Module Review 8