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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

I think it deppends of my boss. I would ask first him to know if we can do a favour.

Yes i can do it if it's passible

Well,I think it's possible make some exceptions with a customer but firts, you have to see what kind of customer is it. For example: if is a regular customer with a good payment record, you can make an exception even you can offer extra credits or discounts to fidelized with your services.

yes I do if that possible

Most of the time I prefer to receive the payment in the time that was agreed, but in some occasions I have made some exceptions. This is something that is really appreciated by the customer. In my company we have strict payment terms because the monthly operation depends of the punctuality in payment invoices.

I think that I can do a favour or make an exceptions when the terms do not affect me or the company.

These tasks are interesting. For your record, I remember making different orders on shopping websites and checking, I am talking about phone calls with deliverers. After they see placed order, they call you and ask details. You are able to choose any payment terms of delivery, that suit you, are more convenient as I would say. The most amazing part is when delivery confirmation is sent to your e-mail. I am a shopaholic. Last time I had made the order and shop employees did me the favour: I got the discount for english courses. Such a generous acts attract new customers, especially when you don't put up with cash flow problems and don't have tight budget. But big companies just provide you discounts and avoid making exceptions or helping you out unless you work or own shares there.

Sure. I do ever did. I had a good customer and I allowed her to paid me a dozen bags in two pay

Thanks alot for creating this wonderful and skilful website.
It's my pleasure

I'm working as accountant, and my clients need to provide me their invoice and other financial data, so I would prepare their financial statements on time. But sometimes I make an exception for loyal clients. I give them an opportunity to bring them later if they aren’t ready.
Even that I have my own regulation, sometimes I become flexible about deadlines. A small deviation from norms sometimes is needed if you want to collect more clients and to keep the older.

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