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Frequently asked questions

Do you have online English courses?

Yes, we do. Whether you want to improve your English reading and writing skills, learn to speak English more fluently or simply develop your English vocabulary, we offer a range of flexible and personalised online courses to suit your unique style of learning.

Choose between self-study or teacher-led learning and discover a wide variety of exclusive learning materials to support your study of the English language. Experience live, online group classes, personalised learning pathways, detailed progress tracking and valuable feedback.

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How do I cancel my LearnEnglish Subscription plan?

Go to your user account page and select 'Cancel Subscription' to stop your monthly payment. Your recurring payments will stop, but you will still have access to the subscription materials until your existing month's subscription has expired.

How can I find an English course at a British Council language school?

You can search for a face-to-face course offered by one of our language schools near you.

Our highly qualified and experienced teachers will help you build confidence and improve your language skills in a supportive, stimulating environment. You will get detailed feedback and personalised advice on how to improve in order to make fast progress towards your goals in interactive, engaging and fun lessons.

How can I prepare for the IELTS test?

For more information on the IELTS test, please visit the British Council's IELTS website. You can find lots of free resources to help you prepare for the test in the Take IELTS section.

Can you answer a question about the British Council?

If you have a question about the British Council in a specific location, please check the British Council Worldwide list and ask your question on the appropriate website. 

If you have a general question, please see the British Council website or contact the British Council enquiries desk.

What should I do if I have a technical problem?

LearnEnglish works best if you are using an up-to-date web browser. If you are having problems, please:

  • update your web browser 
  • try a different browser
  • try another device (a different computer, tablet or mobile).

How can I contact LearnEnglish?

Please write to us on our Contact page if you have any other questions about our website.