Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

Language level

Intermediate: B1

Comments

Hello, my name is Roberta, this is the first time I try an exercice like Task 2. I can't do this. I don't understand how I can select all the items. Can you help? thank you very much.

Hello Roberta
I'm sorry you found this task difficult to complete. What you must do is always move the phrases by pressing or clicking on the small white hand (on the right side of each box). If you press or click there and then press or click on top of box where you want to move them, they should move. After that, you must always press or click on top of the white hand of the words that are in the boxes.
It's actually quite easy, though it can be tricky to discover how it works. Please let us know if you still have trouble.
All the best
Kirk
The LearnEnglish Team

Yes.
When I had my own mobile shop, I used to do exceptions for clients who had financial issues in order to help them keep using my services that time.

helpful.

Hello,

I personally think doing favours and making exceptions are intertwined, since in context, it has to do with "an important client". So, I make exceptions for important or let me say 'favourite' clients...

In Italy we say: the customer has always right...
But certainly with limits . .

Yes, in my work I have million costumers. A many of them are a CEO and need a quicly answer about them questions. It's dificult because, in many times, I depend another area to solve the problem. I work in a Bank technical support.

It is not my case because I don't work in a job wich has that kind of situations but I think that there are some cases in wich we need to do some exceptions in the benefit of both parts of the relation.

i am learning a lot

here in Brazil is hard learning language,portuguese is oficial language

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