Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

Sometimes you have to make excepcions for a trusted clientes.

Nice practice for ADV.

I worked many years as a teacher in the primary school. The last ten years I used to be the responsible. Collegues, children, assistents and parents had often special needs, they asked for a special help. First of all I used to listen to them very carefully, it was often enough. Sometimes I had to carry the responsability of what I considered more important than the normal rule. I was an unusual responsible because for me people were more important than bureaucracy, but sometimes this can be dangerous and morally corrupting.

No I don't because I'm at the high school but one day , when I'll work I would like to help people,especially because I dream to become an hostess because I love keeping in contact with people and I love travelling and turning all over the world.But I love being nice with people such as Junko was with Andrea so I think maybe one day I'll do a favour to someone...

Thanks all the staffs for helps.
I wonder if the customer's pronunciation at this dialogue is british one or not.
Thanks.
Best regards.

Hello uncle choi,
The customer's English is very good, but he is not a native speaker. He is probably from Italy as Andrea is a common male name in Italy and his accent also sounds Italian.
~
Peter
The LearnEnglish Team

Yes I Agree. Sometimes when the customer and clients trust each other you can give a credit for payments.

yes, when I was at the courier service, I made sometimes exceptions for our regular clients, we didn't take signature on confirmation file if they were busy that time, then next time they signed it for us and previously one also.

At first, i made an exception several times in different aspects including invoice,payment,delivery and design then it became a norm and we change our business model to customization platform.
We made a new regulation to solve our cash flow problem which benefit both sides.

Yes, when I worked in the company, I have ever made exception for important customers.

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