Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.


Language level

Intermediate: B1


Yes, but I'd request a strong justification, also I think it should not be to not only important customers but also all customers if they have some issues.

Yes, but I would request a strong justification, also it should not only for important customers but also for all the customers.

Yes, when costumer didn´t has money to pay invoice

it is my first atempt so i do not have to write now

it is not easy to help but sometime it is possible

sometime i do a favour for an important client

Hello everyone
I often make exceptions for clients i work with.
For example, doing good discounts for permanent customers. By the way thats help me keep in touch with them.

I think it's very important to talk our clients about terms of payment, but if the customer is very important to us, We can do exceptions for helping them, however, We must define the time that We will give them to pay.

Yes when i was worked in pharmaceutical company we made extention for payment .to our customers

would you please put an offline downloadable of transcript and tasks pdf file?
I appreciate your help in advance.