Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.


Language level

Intermediate: B1


Hello arradfar
We are working on creating worksheets in PDF format. Sometime in the next few weeks you should be able to find one on this and all the other Skills pages.
All the best
The LearnEnglish Team

Hello Kirk
Thank you very much

Hello there
Yes I do. I always try to offer so many options for our customers .Actually its so necessary to keep our clients as permanent customers . CRM is so important in any marketing . clients should use any possible offers and discounts as well. we send to them happy birth day messages on their birthday . our customers have payment terms and i always make some exceptions for them like extension on the payment term and we sometimes get in touch with all the customers.
All the best

yes, i will give him/her favor if he/she has already goodwill or he/she is my reliable customer

I am really interesting with this website because it very useful

In my country, it is common to ask and to do favours and exceptions not only to important clients, but any client by being clients.

Yes, I did one last week.
I work in small Hotel in the countryside of Bolulla.
A cup of clients from Holand, they were old day out , when they came back ,she was exhausted because they precentered an accident and one person died in her arms, and although I had finished my work, I made for them sandwiches.

H! guys i hope you are doing well all of you wherever you are, after that i have not done any favor for a customer because am not worker for a company, but am still student I do deal with my classmates. great, I have a question about this, how can i answer the Task 2, I look forward hearing from your answer

Hello Hassan Kamiin Mire
What you have to do is always move the words by clicking or pressing on the small white hands in the top right corner of the word boxes. Click or press on the hand to 'pick up' a word or box and then click or press on the small hand in any word or box that is already in a group to move it there.
It sounds difficult but is quite easy once you see how it works. Please let us know if you have any more trouble with this, and sorry for the inconvenience!
All the best
The LearnEnglish Team

yeah, I will dear, let me try first. the other thing i would like to ask can i move through courses while am not finish one, for example: i do learn listening skills and then move to like Grammar, vocabulary, Business English all these, in addition what about if i finish one will there be certificate or any other for completion.