Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.



Language level

Intermediate: B1


Thanks for this useful lesson.


Yes. But depends whwn justify weel, we need to be flexible to help everyone

I am a social worker, also I do'nt make order,delivery and invoice... but if I worked in business I am sure that I would help the customers with extensions of payment because it is a way to foster loyalty customers , but I would do this ,only for the regular customer and if this don't become the norm.
All the best
marie 17

H! guys i hope you are doing well all of you wherever you are, after that i have not done any favor for a customer because am not worker for a company, but am still student I do deal with my classmates. great, I have a question about this, how can i answer the Task 2, I look forward hearing from your answer

Hello Hassan Kamiin Mire
What you have to do is always move the words by clicking or pressing on the small white hands in the top right corner of the word boxes. Click or press on the hand to 'pick up' a word or box and then click or press on the small hand in any word or box that is already in a group to move it there.
It sounds difficult but is quite easy once you see how it works. Please let us know if you have any more trouble with this, and sorry for the inconvenience!
All the best
The LearnEnglish Team

yeah, I will dear, let me try first. the other thing i would like to ask can i move through courses while am not finish one, for example: i do learn listening skills and then move to like Grammar, vocabulary, Business English all these, in addition what about if i finish one will there be certificate or any other for completion.

Yes, I did one last week.
I work in small Hotel in the countryside of Bolulla.
A cup of clients from Holand, they were old day out , when they came back ,she was exhausted because they precentered an accident and one person died in her arms, and although I had finished my work, I made for them sandwiches.

In my country, it is common to ask and to do favours and exceptions not only to important clients, but any client by being clients.

I am really interesting with this website because it very useful