Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.



Language level

Intermediate: B1


yes, i will give him/her favor if he/she has already goodwill or he/she is my reliable customer

Hello there
Yes I do. I always try to offer so many options for our customers .Actually its so necessary to keep our clients as permanent customers . CRM is so important in any marketing . clients should use any possible offers and discounts as well. we send to them happy birth day messages on their birthday . our customers have payment terms and i always make some exceptions for them like extension on the payment term and we sometimes get in touch with all the customers.
All the best

would you please put an offline downloadable of transcript and tasks pdf file?
I appreciate your help in advance.

Hello arradfar
We are working on creating worksheets in PDF format. Sometime in the next few weeks you should be able to find one on this and all the other Skills pages.
All the best
The LearnEnglish Team

Hello Kirk
Thank you very much

Yes when i was worked in pharmaceutical company we made extention for payment .to our customers

I think it's very important to talk our clients about terms of payment, but if the customer is very important to us, We can do exceptions for helping them, however, We must define the time that We will give them to pay.

Hello everyone
I often make exceptions for clients i work with.
For example, doing good discounts for permanent customers. By the way thats help me keep in touch with them.

sometime i do a favour for an important client

it is not easy to help but sometime it is possible