Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

Hello,

I personally think doing favours and making exceptions are intertwined, since in context, it has to do with "an important client". So, I make exceptions for important or let me say 'favourite' clients...

helpful.

Yes.
When I had my own mobile shop, I used to do exceptions for clients who had financial issues in order to help them keep using my services that time.

Hello, my name is Roberta, this is the first time I try an exercice like Task 2. I can't do this. I don't understand how I can select all the items. Can you help? thank you very much.

Hello Roberta
I'm sorry you found this task difficult to complete. What you must do is always move the phrases by pressing or clicking on the small white hand (on the right side of each box). If you press or click there and then press or click on top of box where you want to move them, they should move. After that, you must always press or click on top of the white hand of the words that are in the boxes.
It's actually quite easy, though it can be tricky to discover how it works. Please let us know if you still have trouble.
All the best
Kirk
The LearnEnglish Team

I don't understand because I try to send a message but the answer is always unpublished. Since my messages are friendly

this is a good exercise

It's my first exercise;
I like it!

Hi.
If we have some problem and it's necessary to solve it, I sometimes do favours for my clients.

No, I have never been do favours for clients before, because I didn't work a job needed by this situation.

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