Listen to some people trying to resolve a dispute at work with the help of a mediator.

Do the Preparation task first. Then listen to the audio. Next go to each Task and do the activity. If you need help, you can read the transcript at any time.


Language level

Upper intermediate: B2


"We have to be flexible, accept change and be tolerant of difference."
I liked the expression above .

Hello, again.  I think you should check the answers given for sentences 4 and 5. In 4, surely  "stick to talking" should become "keep to talking" not "keep talking",  which has a completely different meaning. And in the answer to 5, the first word is given as "W" instead of "We" which means that the correct answer is marked as wrong.
One more thing. Although the exercise is a useful one, I think the instructions are a bit misleading. They should read "Replace the verbs in these sentences with the ones given below." The verbs to choose from aren't always of a higher register. For example, "stopped" doesn't seem higher than "blocked" ("hindered" or "obstructed" would have been better. The same with "started" versus "set about" .
Kind regards,

Hi Gmappa

Good to hear from you again. Thanks once again for casting your eagle eye over our activities. Thanks for pointing out the typo - w/we - I'll fix that one right away.

As to your other comments, I'm not sure I entirely agree with you. I think 'keep talking about' means the same as 'stick to talking about'. You're right that 'keep talking' means something different but with the 'about' I think that they are close enough for the activity to work.

Regarding the last point you make about register, I agree that the difference in register is not really great enough for the distinctions to be useful to learners but I feel that there is a difference in register so I'm not going to change this one right away.

I will bring these points up when I talk to my colleagues and so depending on what they say may change them in the future.

Thanks again

Jack Radford

The LearnEnglish Team

First I would like to thank all the team of this website for the great opportunity to improve English in such a way.
And I have a question. Could you please explain what is the best way to work with "Professional Podcast"? Shall I listen and follow the text at once or only listen first and then read the text and after that do the exersises? Or listen twice? Thank you.

Hello! Mr Radford. I have a question. I don't understand well the meaning of 'personality issues', I mean I know the definitions of 'personality' and 'issue'.  But I'd like to know about them exactly. I wonder whether 'personality issues' can be replaced to just 'personality' or 'personality problems' and it has negative meaning or not as well. Thank you.

Hi Pygmalion

You have understood the meaning. Personality issues are problems, but the word 'problem' is quite negative. Sometimes a problem arises where two people don't work well together because they are very different or very similar. To say that either of them were causing a problem would seem unfair. We have to be very sensitive when talking about these things and so we use the word 'issues' which is more neutral.

So to answer your question: you could replace the words with 'personality problems' and express similar meaning but you might offend people so be careful.

I hope that helps.


The LearnEnglish Team

Oh, I see. Thank you very much.

Hello, I am from Russia. This is my first article to translate and I have a question: The word OUTGOING!
Can somebody describe the meaning of this word for me.
Thank you

hi Ronnie.... the word "outgoing" is mainly used in business (to refer the nature of expense) but you can also use the word in your daily routine . it means outward or anything which is going outside of the premises ... hoping that would help you..

Hello! Thank you for describing. As I understood this word means as the word "very" or "the most". For example, "Outgoing opportunity" is the same as "The most interesting (important) opportunity". Am I right? ))