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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

In my opinion I could do an excepction ,just if I have the same amount of money in case my customer does not comply with the extension.

wt we call this accent?

Hello Rehaf

As far as I can tell, Junko has a light Japanese accent and Andrea has a light Italian accent.

All the best

Kirk

The LearnEnglish Team

Yes, on some occasions a had done an exception with an important client my last job. I think that is so important to help our clients and customer when we can do something, as long as that keeps the company's rules, is important to be flexible, due to anything could be happened in anytime.

i'm still get dificult when speaker was saying "30 days" it's sound err i dont i can't hear clearly

I think that is very important to maintain a good client, for these reason I always do favors to whom need.

Last year I worked an English course in Turkey as a receptionist. Sometimes we encountered same this situation. We can have flexible decision. Because important clients are raising up any company or not. If you interesting wit him very well, you will enforce.

Would it be wrong to say "You'll really help us" instead of "You'll really be helping us"? I don't know the difference in this situation.

Thank you

Hello rerre,

Grammatically it would not be wrong and it would make sense. However, certain phrases are simply more commonly used by convention and the continuous form is generally used. A common alternative would be 'It would be a great help'.

If you check the transcript you'll notice that we use would rather than will. This is a more polite way of expressing the same thing in this context.

 

Peter

The LearnEnglish Team

Hi Peter,

Thank you for your explanation! It was very helpful.

rerre

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