Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

In my view, for any business, there are always exceptions occasionally, it is usually for customers' loyalty, on the other hands, it is also an important business strategy. But the key is how to manage and access the risk.

I have listened this audio 3 times. First time, I have listened without transcript and did tasks1, 2. But my result was so bad. Second I have listened with transcript. This time my result was fine. I thought I need more practice to listen.

Yes. A few years ago, my aunt had a small shop, some clients used to order products to buy on credit, however, we had some trustworthy customers and sold them products that paying the next week.

Yes, I sometimes do favours or make exceptions for the important clients. It usually depends on what kind of a favour is expected and how trustworthy the client is. However, I don't allow the change to become the norm.

I have completed the following lessons of A student Discussion, A weather forecast, and Making a decision. The level that is choose was Intermediate B1 Listening

i have completed the following lessons of A phone call from a customer, Arriving late to class, and Meeting an old friend.The level that i chose was intermediate B1 Listening.

I have completed the following lessons of A student Discussion, A weather forecast, and Making a decision. The level that is choose was Intermediate B1 Listening

I have completed the following lessons of A phone call from a customer, Chatting about a series, and Meeting an old friend.The level that I chose was intermediate B1 Listening.

I have completed the following lessons of A student Discussion, A weather Forecast and Making a Decision. The level that I chose was Imtermediate B1 Listening

I have completed the following lessons of A phone call from a customer. the level that I choose is B1 Listening.

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