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A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

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Language level

Intermediate: B1

Comments

I think the question particularly concerns the relationships among the private companies. In the public sphere there's a different situation, because, in this domain, other rules are effective and these doesn't allow a discretionary power just as we see in the video.

Sure, i will give a favor for our important customer, at least once time

Yes, if is an important customer i can make exceptions but for sure i will make follow up until he can solve his problems and come back to normal conditions business.

Well, I used to make many favors for my customers, but this was a reason that we made problem. After they often postpone payment terms, and we had to face cash in my company. Rules are important thing in business, but every so often we need a flexible in work. Some of clients take advantage from you who are willing to give offer form them. Therefore, it makes a difficult decision when you want to help the same situation.

I think if I have a business I have to take care of my clients, they are important, all of us have had problems any time and have needed help, for this reason I don't have problems making favors.

One of our important clients once asked to lend our product. Usually, we don't such things but decided to make an exception.

Yes.if customer is in the list of important then I can make an exception for that time. In business customers are main role play in successful business.

Yes, I do. I want my clients to be satisfied.

It is good to do a favour, but occasionally this favour you do for people don't deserve. We must accept little exception, but no more. The more exception you make, the more mess exists.

I'm sure i'm would do it because the important clients are very important to a successful business.

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