Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Discussion

Download

Language level

Intermediate: B1

Comments

At first, i made an exception several times in different aspects including invoice,payment,delivery and design then it became a norm and we change our business model to customization platform.
We made a new regulation to solve our cash flow problem which benefit both sides.

Yes, when I worked in the company, I have ever made exception for important customers.

I do believe that exceptions in such transactions could be useful and could encourage lots of customers to deal with such supplier due to the flexibility in his delivery’s terms conditions which ensures exceptions like an extension on the payment terms for someone who bought already something from such supplier

Well, if it is an important client, you can make an exception for sure, however, you need first to check with your boss and verify if you are entitlement for approving such requests.

when I was a waitress of my part-time job. there was a guest asked me to keep how much he ate in my money then he will pay back later. there was really funny because he already paid for it while I was ordering his meal.

Is this a transport logistics?

I don't work with clients so I've never been in the situation which were necessary make an exemption.

No I have never done favours for clients or customers because I dont work with them directly.

Hi!
I usually make exceptions with our most important clients and they are very grateful.

I didn't do exceptions for clients before in the term of payment unless my manager approved that. But I did my best to help them whatever they are VIP or regular clients.

Pages