Unit 1: Email addresses

Email addresses are essential in business – do you know how to say them correctly?

Email addresses

Every email address contains this sign: . Here are some email addresses:


As you can see, Bob uses his first name only in his email address: bob@yahoo.bh. Jeffery Amherst uses his first name and surname in his email address: jeffery.amherst@britishcouncil.org. The address reservations@beachhotelbern.com gives the name of the department (Reservations), but not the name of the person.

Saying email addresses

When you say an email address:

  • remember that @ is pronounced ‘at’ and . is pronounced 'dot'. reservations@beachhotelbern.com is ‘reservations at beach hotel bern dot com’
  • sometimes there is a . in the person's name. jeffery.amherst@britishcouncil.org is ‘jeffery dot amherst at british council dot org’
  • _ in an email address is called ‘underscore’. teaching_ job@english_academy.id is ‘teaching underscore job at English underscore academy dot I D’.

Note that it is not necessary to use capital J and A in Jeffery Amherst's email address. People sometimes write email addresses with capital initial letters (Jeffery.Amherst@britishcouncil.org). Sometimes it is all in capitals (JEFFERY.AMHERST@BRITISHCOUNCIL.ORG). However, most people write email addresses without capital letters (jeffery.amherst@britishcouncil.org).

Address books

Email addresses appear in alphabetical order (A–Z). When names start with the same letter, look at the second letter. Here, all the names begin with F, but the second letters are: e i r u. These are in alphabetical order.

Name Email address
Fellah fellah@bqbaccounting.com
Fida fhussein@arabianairways.org
Fred Aston fred99@astoncity.biz
Fudail H fudailh@aglant.net


Domain names

Email addresses often include the name of the country that the address is from. This is the final two letters of the address. Here are some examples:

.af Afghanistan
.id Indonesia
.ma Morocco
.se Sweden
.uy Uruguay

Language level

Pre-intermediate: A2
Intermediate: B1

Submitted by Cecilia Clausen on Tue, 13/07/2021 - 22:51

It was good for me.

Submitted by Cecilia Clausen on Tue, 13/07/2021 - 22:22

I have found very interesting this lesson about use of emails. It is clear for me.

Submitted by IlyaK on Tue, 16/03/2021 - 20:17

Nice, not difficult tasks!

Submitted by _Sergey222 on Thu, 10/12/2020 - 10:12

It was so easy for me)

Submitted by anna999 on Tue, 08/12/2020 - 23:42

The simplest basics

Submitted by EvgeniyKulikov on Tue, 08/12/2020 - 09:35

The tasks were easy, but I did not immediately understand that there were more tasks in the task.

Submitted by margarita.draganchuk on Mon, 07/12/2020 - 17:38

Not difficult at first, but interesting

Submitted by Pavel_Kharchenko on Thu, 03/12/2020 - 09:00

It's easy for me

Submitted by Myo Thu Aung on Sun, 29/11/2020 - 17:39

Easy Peasy 5/5

Submitted by Nikita Maslov on Fri, 27/11/2020 - 12:10

Too easy,bad visualisation

Submitted by vika_belan on Fri, 27/11/2020 - 12:08

easy tasks, I liked that

Submitted by Sokheng BTB on Wed, 15/07/2020 - 05:31

Hello, I have got a question to ask. Can someone clarify the differences between nicola(at)smartergood.com and nicola(at)smartergood.ru ?

Hello Sokheng BTB,

Not all email addresses show what country the person, company or organisation is from -- this is the case of the first one you ask about. But some email addresses do show the country (like the second one). I'm afraid I can't say for sure whether both email addresses belong to the same person or not; sometimes they do, but I'm not sure that it is always the case.

All the best,


The LearnEnglish Team

Submitted by omanov on Mon, 01/06/2020 - 09:33

everything is clear, good luck to everyone

Submitted by Ahmed Shallal on Wed, 08/04/2020 - 16:06

Hellow all, I hope you are doing well.. This is an amazing topic to discuss with, but i've problem with writing the formal e-mail, so who could hep me in this issue. Best regards

Hello Ahmed Shallal

Have you looked through our Reading and Writing skills sections? I believe that in all of the levels for each skill, you will find at least one example of an email. Some of them are informal, and some are formal.

Good luck!

All the best


The LearnEnglish Team

Submitted by zabiullah on Thu, 02/04/2020 - 10:02

this is very useful lesson for me... i enjoy but i have some problem the last task bxz i dont how to match the email adress with the countries name in the chart.

Hello zabiullah

Sorry about that! Just so you know, after you check your answers, you can press the 'See Answers' button to see the results. This is true of any exercise on our site.

All the best


The LearnEnglish Team

Submitted by shamsukprm on Mon, 30/03/2020 - 19:48

I am back after long time, the corona season, i have got a chance to sit at home and improve my english, this chance I am trying to use improve my english language, however come the point which we have to learn about email, email is essential of daiky routine life, it is we are using to contact the people individually and commercially. Usually we are introducing our company profile, sole items, meeting arrangements, delivery and gate passes even the security areas. Personally we are using for bank electrcity and water issues, now stay at home season usually we are depending e-mails conversation I expected to be corrected by our respected teachers, if any mistake done in my above sentence.

Hello shamsukprm

I'm afraid we're not able to correct our users' texts. If you have a question about a specific phrase or short sentence, we can help you with that, though we ask that you explain to us what specific part of it you are unsure about.

All the best


The LearnEnglish Team

Submitted by happy on Sun, 19/01/2020 - 20:18

l am happy that I go back to school in English class to improve how to write and read. Sometime I have bad memory and grammar so please if someone can help me. Thank you.

Submitted by kanzy on Thu, 21/11/2019 - 14:29

hi everyone thank you, nice topic, it is useful

Submitted by Begin81 on Thu, 14/11/2019 - 15:44

Thanks you Admin and every people. This is a good material for me to learn and improve my English. I'm try practice more times and I think I can use English better than now!

Submitted by obertshumba on Sun, 11/08/2019 - 13:53

I would like to give many thanks to the British Council for this wonderful piece of study material. I am looking forward to learning new things on this platform. I am learning the English language and I hope one day I will be able to speak fluently like a native.

Hello obertshumba

Thanks very much! We're so pleased that you found us and look forward to 'seeing' you around the site!

All the best


The LearnEnglish Team

Submitted by Nazarova Feruza on Sat, 29/06/2019 - 05:38

Hello everyone! Thank you for the necessary information.

Submitted by BRAHIM ABOULOUAFA on Tue, 18/06/2019 - 14:31

Nice practice.

Submitted by Yurii Konovalenko on Mon, 27/05/2019 - 18:08

nice tasks

Submitted by Akmal Karimov on Fri, 24/05/2019 - 12:13

I try to memorize the domain of each country. The domain UZBEKISTAN "UZ"

Submitted by Akmal Karimov on Fri, 24/05/2019 - 12:10

Internet mail service is very convenient. If anyone wants to be with me, write XXXXXXXXXXXXXX. I'm waiting
Hello Akmal Karimov, It's great that you are so keen to practise your English! However, please remember that we have quite strict data control on the site and ask users not to give or ask for personal contact details. This is to comply with legal and good practice requirements regarding privacy and online security. You can read more in our House Rules section: https://learnenglish.britishcouncil.org/house-rules ~ Peter The LearnEnglish Team

Hello Balde

Any kind of personal information that could be used to contact you will not be included in a comment.

Sorry, but this is for legal reasons.

All the best


The LearnEnglish Team

Submitted by NibrasBM on Tue, 21/05/2019 - 07:02

This is really useful.

Submitted by OlesyaM on Tue, 05/03/2019 - 13:40

Thank you very much!

Submitted by lilimoon on Sun, 10/02/2019 - 14:00

It's a very helpful activity!

Submitted by jmajo on Thu, 31/01/2019 - 16:00

Thanks a lot for the excercise, it's very useful.

Submitted by destyliawaty on Sun, 27/01/2019 - 13:25

thanks for all practices

Submitted by shah Mohammad Tariq on Tue, 08/01/2019 - 16:34

the materials provided here for people like us whose native language is not English are, valuable.
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