Change management

Listen to a consultant talking about the basic stages of the change process and the people in a change management team.

Do the preparation task first. Then listen to the audio and do the exercises.


Before change, there must be analysis. Organisational change is a costly and difficult business, and there must be a real business need reason in order to change current practice. Typically, changes are attempts to reach new markets, to improve productivity or to cope with drastically reduced funding. A good analyst will identify the key problem.

Once it's clear what change is required, a change strategy has to be developed. In other words, somebody needs to say what should be done. Sometimes the idea will come from a visionary within the company, perhaps an imaginative and persuasive member of the management team. Otherwise, the company might bring in a consultant to help them find the right solution. Either way, management should also consult with staff at this stage. There should be meetings to help raise awareness for the need for change and to give employees a chance to suggest their own solutions.

Next comes what's probably the most problematic stage: implementation. Above all else, making the planned change a reality requires communication. Staff will need to be informed of new procedures and, where necessary, trained in new skills. The most important member of the change management team at this stage is the gatekeeper. It's their job to be available to staff, to help them deal with problems they may be having with the changes and answer any questions, making the change as painless as possible.

Finally, there's the consolidation stage. There needs to be a way to collect feedback from employees on how the change is being received. Because there will still be some resistance to the change, even at this stage, someone needs to act as a champion for the innovation. The champion gives encouragement and raises morale by congratulating everyone on a successful changeover and on what's been achieved.


Language level

Upper intermediate: B2

Submitted by mfuenmol on Thu, 21/10/2021 - 10:11


I have a bad experience about that. With the covid 19 situation, we had to change the way to work. Besides that, I was working in the tourism market so I saw how the situation was worse little by little.
First, we started to work at home but them I was fired because they don't have enough work for me.

Submitted by Naser on Wed, 22/09/2021 - 18:03

New management has joined our company, once joined they wants to make major changes in management and organisation chart , there were resistance for the new change but the GM was really leader and used his leadership competencies to make the staff cope and with new change .

Submitted by gdinunzio on Sun, 12/09/2021 - 11:05

During covid-19 wave, I don't have experienced many changes at work except I didn't commute from home to work. In fact, remote working isn't such a new thing in IT world. There are a great number of remote collaborative tools we were already used to. So It wasn't a great deal.

Submitted by GiulianaAndy on Tue, 06/07/2021 - 04:27

Well, I've experienced a lot of changes in the place where I work, especially during covid-19 wave. I work for a company which is dedicated to sell prints and all material related with university classes. However, we had to close off almost 70 per cent of our installations. The lack of solves and the lower demand for our products affect all the teamwork of the business. Despite the fact that the sanitary emergency has affected significantly, the management team of the business has been working so hard to maintain a balance. However, we had to dismiss some staff as the maintenance staff because less people went to the office (the majority of the manager staff work online now). On the other hand, the management team of the business has been working so hard to keep all the staff whom were not fired with their benefits, such as the monthly wage, the business medical insurance and stuff like that.

Submitted by Bruno2020 on Fri, 19/02/2021 - 00:00

Well, The Covid 19 has forced us to learn how to work from home, as quickly as possible.

Submitted by deliagarciA1499 on Thu, 04/02/2021 - 21:24

Some years ago I was an auditor on Finance, we used a lot of paper to make our work, writting or copies, but after some years, all the data should be included in a computer program as files. It made easier the job of the team and the management revision.

Submitted by ser1er on Sun, 24/01/2021 - 21:46

I have been in many differents situations where included changes in the work structure and management of my workplace. Some of them, have been good for the employees and others not at all. For instance, due to the pandemic, we had to close off almost 90% percent of our factories (shoes production). The lack of production and the needing to be lockdown, affects all the teamwork of the business. Despite of the crisis has affected significantly, the management team of the business has been working so hard to maintain a balance and keep all the staff with their benefits, such as the monthly wage, the business medical insurance and other stuff.

Submitted by mhd91mode on Tue, 12/01/2021 - 19:41

I have not experienced a big change in my company till the covid-19 came. our company started to think about surviving and find out how to make our strategies be consistent with the new situation.

Submitted by Balrawas on Tue, 05/01/2021 - 22:12

Totally agree... Such action needs to be planned, communicated & implemented carefully.

Submitted by Jackelin Espinoza on Thu, 03/12/2020 - 20:21

I work as a Business Support and since one years ago comes implementing and developing operations procedures to expand a new division from Perú to region Latam. This include organizational changes what affect ways how team members have been doing their tasks.

Submitted by Ventola on Tue, 20/10/2020 - 12:36

I have never experienced some big changes during the work for same employer. I experienced big changes when I changed company, but after few months I got used to new work environment.

Submitted by davicovalencia79 on Fri, 04/09/2020 - 13:50

I started my job as developer, then four years later I became a Business Analist, it was a successful changover for me because I could take experience in another job, I learned about new topics, that now I got a great experience for my professional profile.

Submitted by KrystelM on Fri, 14/08/2020 - 10:40

The second part of task 2 is not working. Can somebody please help.

Hi KrystelM,

Thanks for reporting the problem. I've just tried the task and it is working for me. It may have been a temporary problem. Is it still not working for you? If so, could you give us more details about what happens when you try the task?

Best wishes,


The LearnEnglish Team

Submitted by Charlie_X on Tue, 04/08/2020 - 01:35

As a result of a consulting project, I have experimented the implementation of new systems for quality assurance of the core business of my company

Submitted by ACMyint on Tue, 21/07/2020 - 08:23

As we are passing through Covid-19 pandemic, our outpatient management practice has changed. Patients are encouraged to consult through telemedicine which is quite effective in terms of safety and optimizing their treatment. Patients are also advised that if they have emergencies, attend to the hospital in time is very important to save lives.

Submitted by allesale on Sun, 05/07/2020 - 18:33

Hello team, I do love this subject, so thank you for allowing us to practice it. I would like suggesting more videos about change management, cause this is strategy to companies and an important mindset to survive in 2020 and for the future.

Submitted by ZSaid on Fri, 03/07/2020 - 02:00

the main changes happened last Mar, when we change the way to work with doctors, because of COVID 19 outbreak iam working from home and communicate with customer through phone or on-line meeting! it is much more difficult than face-to-face meetings. but i have to cope with the changes to save my job.

Submitted by tiennguyen on Thu, 02/07/2020 - 04:25

Why there is no PDF file to download?

Hello tiennguyen,

Not all of our pages have downloadable pdf files. We sometimes add them later on, after a page is created, but it is a time-consuming process and it is not always possible.



The LearnEnglish Team

Submitted by ikhay on Thu, 04/06/2020 - 12:51

In my career life, I have experienced a lot of changes. I have changed duties and responsibilities as my position s and department. Currently, we all are working in the time of covid 19. 50% of staffs have been implementing works in the early. It's a bit difficult to handover between the two teams in a risk situation and this is the first time of us.

Submitted by nikoslado on Tue, 19/05/2020 - 22:16

Dear Team, about this Preparation Task: I think, without reading or listening the specific text, it's impossible to do the Task right, because, generally speaking, some of the words could perfectly compound with the others making several form collocations, like: ''current practice'' or''current procedures'', ''key problem''or ''key solution'',"raise awareness'' or ''raise feedback''or ''raise funding'' and so on...Am I right? Thanks in advance Nikoslado

Hi Nikoslado

Thanks for your comment and sorry for my delay in getting back to you. What you say makes sense and so I have made a note for us to have a closer look at this one day.


All the best


The LearnEnglish Team

Submitted by smartandgreena… on Sun, 10/05/2020 - 12:12

During my career I experienced a lot of changes, like being absorbed by a multinational company, launching new markets, and the last one, starting smart working in time of Covid19. Regarding smart working, it's interesting that it has been possible implementing work from home in just a few weeks and also with good results. It has been determining the rapid assessment and decision making of the management team in a risk situation and the involvement of the staff since the first times.

Submitted by OlaIELTS on Sun, 03/05/2020 - 13:00

The kinds of changes I experienced is structurally in nature.

Submitted by Rawan Mohammed on Sun, 03/05/2020 - 00:58

What kinds of changes have you experienced where you work? When they changed the rules and put staff performance evaluation made the employees so scared about their evaluation was out of 100% and who under 60% they take the the first warning if someone take 3 times under 60% they will fired them from work. The change it makes them afraid of losing points and sometimes motivates them to be better by taking reward for the good performance. This will improve the employees performance in my opinion.

Submitted by gerardbarrachina on Fri, 24/04/2020 - 18:44

All of those related to new collegues, changes in the management, new rules, new uniforms, new customer experience's procedures and so on.

Submitted by Anaitat on Sun, 12/01/2020 - 13:50

Nowadays all changes very quickly. Referring to my work, I should be aware of the demands for my profession, maintain my professional skills and perform my work with high quality to be demanded on the market of translations and interpretations. My work is compelling, but the flexibility is amazing, I mean. By far the most experienced change I experienced in my work is the application of CAT program. It is a tool that in large measure helps to speed up my work and make it easier offering such useful features as translation memory, terminology management, termbases, both the spelling and the grammar checker. There is two option: I can work online having access to the Editor web, which opens in the browser or use the Editor for Desktop, which syncs with the cloud in real-time and supports offline work. The application of artificial intelligence in the work is the sign of the current 21st century and CAT program having an intuitive interface is a basic key to greater productivity, that is not an innate skill. The other sign of the current 21st century is that we should be proactive and always be on time for everything.

Submitted by Anaitat on Sat, 25/05/2019 - 13:23

To my mind by far the most important reasons why people are sometimes resistant to change are firstly misunderstanding about the need for change because the reason for change is unclear, secondly the fear of the unknown and thirdly the lack of competence, because changes in necessitates changes in skills, and people will feel they won’t be able to make the transition very well.

Submitted by ADELE on Tue, 26/03/2019 - 09:08

When you talk about change somewhere people fisrt are not cooperate because there is something new who will occur. People are resist to change because of the fear, fear of endangering themselves. I have faced of change recently at work I was moved to another service it was for me a great challenge but i managed it successfully. I am francophone speeker, change that i have to face is to study in English in UK and i prepare for IELTS exam. I am not afraid i just want to work hard more than i used to.
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