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Managing conflict

Listen to some people trying to resolve a dispute at work with the help of a mediator.

Do the preparation task first. Then listen to the audio and do the exercises.


Language level

Upper intermediate: B2


I don't have a job, so I don't manage conflicts at work. However, I think I deal with conflicts in my teamwork from university. Recently, I have been dealing with a conflict, so let me explain you: Yesterday, a girl who was a member of my teamwork for New Trends in International Business Management sent me a message which was about her apologize for not helping with the project and I said her that the project was already finished. However, I didn't say that I had included her name in the project, so I think she thought that her name was in the project.
After that, the others members of the teamwork started discussing if they want to include her in the project, so we decided to do a survey and the majority voted "no". I mean the bulk of my teamwork don't want to include her in the project. They said that she didn't deserve to be part of the project despite the fact that she prayed us to include her we thought that is was not fair.

In task 3, the first result is: I really have no idea, hower, in the transcript, the sentence is: I've really no idea. Is there any difference between the written and verbal sentences?

Hello Loc Dang,
There is no difference in meaning. It can be difficult to include contractions in exercises like this so we often use full words instead.
The LearnEnglish Team

Hello Kirk
Can you tell me more the mean of question:"Can we just stick to facts rather than opinions?".I'm especially difficult in understanding the structure "stick to facts"
Thank you so much

Hello NinhVanDung,

'to stick to' or 'to stick with' something means to continue with it. The idea is that we shouldn't consider opinions -- only facts.

All the best,
The LearnEnglish Team

Hello British Council,
Hello Kirk,
Reordering the words in task3, ' I have really no idea.' is not in correct order but people in discussion talk in the same structure. So the only correct form is 'I really have no idea', isn't it ? Please help me get it right that.

Hello Pearl,

That's correct, the order is 'I really have no idea'. I checked the Transcript, the audio and Task 3 and they all had that same order. Did you see or hear something different? If so, could you please tell us where?

The LearnEnglish Team

Hi Pearl,

OK, I see what you mean now -- thanks for explaining. In his first answer 'I really have no idea', 'really' is put before the verb 'have', which is where it usually goes.

In 'I've no idea' (where the verb is contracted), there is no other place to put the adverb 'really', so it has to go after 'I've'. 

The normal position is the position in the first sentence -- it is because of the special case of the contraction that it goes elsewhere.

In the future, it would be helpful if you indicated where in the transcript you see the forms you ask about -- that way we'll know exactly what you're asking about. Thanks!

All the best,
The LearnEnglish Team

Conflicts between colleagues always happen , and serves for the growth of each member of the company.

That's right..