You are here

Managing conflict

Listen to some people trying to resolve a dispute at work with the help of a mediator.

Do the preparation task first. Then listen to the audio and do the exercises.


Language level

Upper intermediate: B2


i am a beginner as well, sort out means to arrange in a certain order to conclude and half asleep means neither asleep nor fully awake, napping and slumbering.

Hello, I am from Russia. This is my first article to translate and I have a question: The word OUTGOING!
Can somebody describe the meaning of this word for me.
Thank you

There is a dictionary on the right-hand side of this web page which will explain the meaning of 'outgoing' for you. There are two possible definitions, so choose the one that makes sense in the context of what Gavin is saying.
Best wishes,
The LearnEnglish Team

Hi JK,

I couldn't see the dictionary right-hand side of this web page. May you please send me the page link to use it while necessary?

By the way; I am new here too. I try to improve mu understanding and speaking.

Thanks in advance.

Hi LeylaDonmez,

We used to have a dictionary plugin on the page but I'm afraid it is no longer available because the dictionary provider changed its policies and no longer offers the service.

If you check, you'll see that the comment you replied to is rather old and the site has changed quite a lot since then.



The LearnEnglish Team

hi Ronnie.... the word "outgoing" is mainly used in business (to refer the nature of expense) but you can also use the word in your daily routine . it means outward or anything which is going outside of the premises ... hoping that would help you..

Hello! Thank you for describing. As I understood this word means as the word "very" or "the most". For example, "Outgoing opportunity" is the same as "The most interesting (important) opportunity". Am I right? ))

Hello! Mr Radford. I have a question. I don't understand well the meaning of 'personality issues', I mean I know the definitions of 'personality' and 'issue'.  But I'd like to know about them exactly. I wonder whether 'personality issues' can be replaced to just 'personality' or 'personality problems' and it has negative meaning or not as well. Thank you.

Hi Pygmalion

You have understood the meaning. Personality issues are problems, but the word 'problem' is quite negative. Sometimes a problem arises where two people don't work well together because they are very different or very similar. To say that either of them were causing a problem would seem unfair. We have to be very sensitive when talking about these things and so we use the word 'issues' which is more neutral.

So to answer your question: you could replace the words with 'personality problems' and express similar meaning but you might offend people so be careful.

I hope that helps.


The LearnEnglish Team

Oh, I see. Thank you very much.