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Managing conflict

Listen to some people trying to resolve a dispute at work with the help of a mediator.

Do the preparation task first. Then listen to the audio and do the exercises.


Language level

Upper intermediate: B2


First I would like to thank all the team of this website for the great opportunity to improve English in such a way.
And I have a question. Could you please explain what is the best way to work with "Professional Podcast"? Shall I listen and follow the text at once or only listen first and then read the text and after that do the exersises? Or listen twice? Thank you.

Hello, again.  I think you should check the answers given for sentences 4 and 5. In 4, surely  "stick to talking" should become "keep to talking" not "keep talking",  which has a completely different meaning. And in the answer to 5, the first word is given as "W" instead of "We" which means that the correct answer is marked as wrong.
One more thing. Although the exercise is a useful one, I think the instructions are a bit misleading. They should read "Replace the verbs in these sentences with the ones given below." The verbs to choose from aren't always of a higher register. For example, "stopped" doesn't seem higher than "blocked" ("hindered" or "obstructed" would have been better. The same with "started" versus "set about" .
Kind regards,

Hi Gmappa

Good to hear from you again. Thanks once again for casting your eagle eye over our activities. Thanks for pointing out the typo - w/we - I'll fix that one right away.

As to your other comments, I'm not sure I entirely agree with you. I think 'keep talking about' means the same as 'stick to talking about'. You're right that 'keep talking' means something different but with the 'about' I think that they are close enough for the activity to work.

Regarding the last point you make about register, I agree that the difference in register is not really great enough for the distinctions to be useful to learners but I feel that there is a difference in register so I'm not going to change this one right away.

I will bring these points up when I talk to my colleagues and so depending on what they say may change them in the future.

Thanks again

Jack Radford

The LearnEnglish Team

"We have to be flexible, accept change and be tolerant of difference."
I liked the expression above .