An email to explain an accommodation problem

Learn how to write an email to explain a problem with your accommodation.


Do the preparation task first. Then read the text and tips and do the exercises.

Reading text

From: Eloisa Marr
To: Sam Matthews [landlord]
Subject: 32 Acacia Avenue electricity problem

Dear Sam,

I'm writing on behalf of myself and my flatmates about Number 32 Acacia Avenue as we've been having problems with the electricity.

We noticed that if we use more than one appliance at night when the lights are on, the power cuts out. This means that we can't use the dishwasher at the same time as the oven, for example. For a while we have been careful but recently we have found that even in the daytime, more than one machine running can cause a power cut. Occasionally, the power cuts out for no obvious reason.

We know the electrician who came before couldn't find anything wrong, but please can someone come again as the problem is getting worse? If it would be easier, we can arrange an electrician ourselves and send you the bill.

Kind regards,



  1. To email someone who's not a friend, use a neutral style and polite tone.
  2. Start the email with Dear … , not Hi. End it with Kind regards or just Regards.
  3. Organise your email in three paragraphs:
    • why you're writing
    • the problem
    • what you want the solution to be
  4. Keep it short and simple. Only include the important information.
  5. Put specific information in the subject line. Don't just put Problem.


Worksheet101.5 KB

Language level

Average: 3 (3 votes)

Submitted by hungrymoon on Tue, 14/01/2020 - 13:00

It seems there are some holes on the windows cause to enter cold air into home. So It cause home to be very uncomfortable especially in the nights. Also it causes rising heating cost. If you accept I can ask help from anyone who can repair, and send the bill you, otherwise It would be appreciate If you could offer any solution asap.

Submitted by I P on Wed, 11/12/2019 - 20:09

Dear Semi, I m writing i on behalf of myself and my roommates about Vuka Micnuvocia 14, as we have been having problems with doors of room in our flat. In the beginning, occasionally, we noticed that door made some odd sounds (like creaking), but it becomes more often and yesterday we couldn t close that doors. Please, can arrange someone to check and try to solve problem, if it would be easier we can arrange someone and send you a bill Kind regards Ivana

Submitted by cittàutopica on Wed, 06/11/2019 - 19:31

Fortunately, I've never had any serious problem in rented accomodation: only malfunctions of little importance, that the landlords quickly solved. I was lucky to bump into polite lowners.

Submitted by smell08 on Tue, 14/05/2019 - 14:11

Dear Sam, I'm writing on behalf of myself and my flat mates about Number 20-08 Sunway Geo Avenue as we've been having problem with a fire alarm system. We noticed that it makes noise periodically although we remove it. This means it has disturbed us while sleeping contiuously. We hope the manager who can handle this problem would come to our apartment. and if you decide to send him, could you let me know related schedule? Kind regards, Louis.
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Submitted by nguyendangan188 on Wed, 10/04/2019 - 11:18

Dear Josh, I am writing on behalf of my self and 03 roommates about the unit 1010. We have been having problem with the air conditioning since last Monday. The air conditioning in 03 our bedrooms are working in bad condition. This mean that although we have adjusted the lowest temperature of 16 Celsius degree and set at the high power mode with the strongest of fan speed, the room's temperature is still too hot of 35 Celsius degree. For a while we have checked the temperature of air flow was blown out from the indoor unit that is 35 Celsius degree, higher than when air conditioning operating normal. Occasionally, we heard the abnormal noise that it is spread out from into the gas pipe. we known that have 02 times of having the technician who came to check the problem but they could not find out any problem, Perhaps, they have not professional of air conditioning skills, that's why the problem is getting more and more worse. By the email, we ask you should solve the problem ASAP, because it is coming in the Autumn with the temperature is more hotter. Please, can arrange someone coming and deeply checking to solve the root of problem. If it would be easier, we can arrange the technician ourselves coming to solve problem and send you the bill

Submitted by Leo on Sun, 03/03/2019 - 23:07

I don't have a kind of this issue in where I live.
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Submitted by MAO on Thu, 28/02/2019 - 03:47

I haven't had a bad experience in rented accommodation. On the contrary, i had a good experience when i was a senior high school student and rented a flat outside. I remembered that thing happened in the winter. One day I went back dorm as usual and found that there was a sleeping bag put on my bed. When i was wondering what happened, i saw a letter written by the landlady and left beside the sleeping bag, which said that remember to keep warm in this cold day and this sleeping bag was prepared for you. How considerate of my landlady, who is a mother of my senior in the same school.

Submitted by CHChien on Mon, 25/02/2019 - 15:01

Looking sentence carefully.
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