A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.


Do the preparation task first. Then listen to the audio and do the exercises.


Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.


Worksheet81.85 KB

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Average: 4.3 (222 votes)
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Profile picture for user Ruralcrue

Submitted by Ruralcrue on Sat, 30/03/2019 - 00:47

Hi. If we have some problem and it's necessary to solve it, I sometimes do favours for my clients.
Profile picture for user faygun

Submitted by faygun on Fri, 29/03/2019 - 18:21

No, I have never been do favours for clients before, because I didn't work a job needed by this situation.
Profile picture for user Esther Chinwe

Submitted by Esther Chinwe on Fri, 29/03/2019 - 10:22

Yes, and the clients is happy at the end pf the transaction
Profile picture for user buchiorakwe

Submitted by buchiorakwe on Thu, 28/03/2019 - 10:27

Hi, Please how do i answer the question in task 2 ( A Phone Call From a Customer).
Hello buchiorakwe In this kind of task, you have to always move the words by pressing or clicking on the small hands that are in the right side. This is especially important when you are moving the second words into a box -- you must click or press on the little hand when moving the word, and also click on top of the hand that is already in the box. It's actually very easy to do, but a little hard to explain. If you still don't get it, please let me know and I'll explain it a different way. All the best Kirk The LearnEnglish Team
Profile picture for user buchiorakwe

Submitted by buchiorakwe on Thu, 28/03/2019 - 10:19

Hello, You don't do favours rather you give exceptions to regular customers. They can buy now and pay later, further reasons are that they are while businesses exist.
Profile picture for user Oksi1001

Submitted by Oksi1001 on Mon, 25/03/2019 - 14:22

Hi! Yes,when i worked in the restaurant, sometimes we made exceptions for our reguelar and important guests. They could paid bill later, in some time. And this guests have been visiting the restaurant for many of years.It works both ways too.