A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Instructions

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Discussion

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Average: 4.3 (11 votes)

Submitted by Benghida on Fri, 03/05/2019 - 15:56

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Thanks for this useful lesson.
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Submitted by Hamilton_Mutemba on Thu, 02/05/2019 - 20:54

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Yes. But depends whwn justify weel, we need to be flexible to help everyone

Submitted by Hassan Kamiin Mire on Wed, 01/05/2019 - 12:44

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H! guys i hope you are doing well all of you wherever you are, after that i have not done any favor for a customer because am not worker for a company, but am still student I do deal with my classmates. great, I have a question about this, how can i answer the Task 2, I look forward hearing from your answer thanks.
Hello Hassan Kamiin Mire What you have to do is always move the words by clicking or pressing on the small white hands in the top right corner of the word boxes. Click or press on the hand to 'pick up' a word or box and then click or press on the small hand in any word or box that is already in a group to move it there. It sounds difficult but is quite easy once you see how it works. Please let us know if you have any more trouble with this, and sorry for the inconvenience! All the best Kirk The LearnEnglish Team

Submitted by ignacio perez on Tue, 30/04/2019 - 16:14

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In my country, it is common to ask and to do favours and exceptions not only to important clients, but any client by being clients.

Submitted by Faitouri on Fri, 26/04/2019 - 12:19

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I am really interesting with this website because it very useful

Submitted by Irshma Butt on Fri, 26/04/2019 - 06:00

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yes, i will give him/her favor if he/she has already goodwill or he/she is my reliable customer