Unit 3: Organising your emails

Unit 3: Organising your emails

You've got mail! Learn how to talk about the different parts of an email program.

Organising your emails

Read the article below and then look at the email inbox below it. You will find out what words should go in the numbered gaps in the article in Task 2 and will answer questions about the inbox in Task 3.

Organise your emails – Save time and make life easier!!! (Task 2)

Most emails that you get go straight to your (1). This is where you decide which emails to read and which to delete. But if your server doesn’t recognise the address of a sender, it will probably put the email in the (2) mail folder. This is where all those annoying adverts usually go. But sometimes good emails go there too, so remember to check from time to time.

Do you ever worry because you just deleted an email by mistake? Don’t worry – just look in the (3) folder. It’s probably still there.

Sometimes it can be difficult to find an old email. So why not put them into (4) to make them easy to find? You can do this for any emails you wrote too – you can find them in (5).

Some people keep hundreds of business cards with people’s email address and phone number. You don’t need to do this – use your (6) as an address book, and it can store all these details for you.

Have you ever found it difficult to finish writing an email? Don’t worry – just save it under (7) and finish it later!

Understanding your inbox (Task 3)

    From Subject Received
📎 Samir RE: Meeting next week Today 9:21 AM
📎 Tomoko Nakahata training course Today 9:03 AM
📎 Hashim Saleh Are you free for lunch tomorrow? Wednesday 7:12 PM
    Patricia Bartlett RE: Meeting next week Wednesday 4:18 PM
    Ali Al-Habsi FW: payment received Wednesday 11:45 AM
  📎 Hatem Trabelsi Meeting next week Wednesday 9:03 AM
    Youssef Zouaoui air conditioning in meeting room 32A Tuesday 4:23 PM
    IT Helpdesk RE: Computer problem Tuesday 2:05 PM
  📎 Tomoko Nakahata minutes from last week's meeting Tuesday 11:02 AM
  📎 Ali Al-Habsi Sorry – here's the attachment! Monday 6:49 PM


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Language level

A2 English level (pre-intermediate)

Submitted by Ravilla Akhila on Sun, 25/09/2022 - 08:29


It is very useful

Submitted by jyoti Chaudhary on Wed, 25/05/2022 - 11:15


good information. ill remember that.

Submitted by Olga_Chernyav on Thu, 18/11/2021 - 11:44


Thanks for the useful information

Submitted by SafvanArbash on Sun, 07/11/2021 - 17:26


Very nice.

Submitted by munna.yadav on Thu, 29/07/2021 - 08:33

It was good lesson

Submitted by Cecilia Clausen on Tue, 13/07/2021 - 22:52

It is a useful lesson.

Submitted by Jala on Fri, 09/07/2021 - 07:20

Why I dont see picture for number

Hi Jala,

Which picture seems to be missing? :)

There's only one picture on this page - the big one showing 'Inbox' at the top.


The LearnEnglish Team

Submitted by IlyaK on Tue, 16/03/2021 - 20:25

Simple and straightforward, but there are a couple of difficulties.
Profile picture for user BELOUL Samir

Submitted by BELOUL Samir on Sat, 13/02/2021 - 16:51

waaaw I'm a famous man

Submitted by Shakeel on Mon, 04/01/2021 - 05:51

Interesting lesson and good practice.

Submitted by Virendrakumar on Mon, 14/12/2020 - 22:09

understand about how to organise all steps

Submitted by Virendrakumar on Mon, 14/12/2020 - 21:59

great tips to understand

Submitted by _Sergey222 on Thu, 10/12/2020 - 10:34

Аcquired new knowledge

Submitted by anna999 on Tue, 08/12/2020 - 23:48

Very useful lesson, now I can use it in practice

Submitted by EvgeniyKulikov on Tue, 08/12/2020 - 10:00

Section 3. Organization of e-mail, helped in mastering new information

Submitted by margarita.draganchuk on Mon, 07/12/2020 - 17:43

Interesting lesson, got some new information

Submitted by Julia.a on Mon, 07/12/2020 - 02:01

Very useful lesson, now I know more about email

Submitted by Pavel_Kharchenko on Thu, 03/12/2020 - 10:39

This task is useful if you want to learn how to use your email

Submitted by vika_belan on Fri, 27/11/2020 - 12:40

The tasks were more difficult than the previous ones. But I was less interested in doing them.

Submitted by Nikita Maslov on Fri, 27/11/2020 - 12:40

It was not so useful and interesting like before

Submitted by Shakeel on Thu, 29/10/2020 - 08:08

learning skill is good for self.

Submitted by Rufaida on Sat, 10/10/2020 - 11:37

Thank you for this information it successful lesson

Submitted by 2283 on Sat, 15/08/2020 - 06:22

Muna 2283 Thanks James Murphy

Submitted by Dilnoza Sulaymonova on Fri, 12/06/2020 - 12:19

Thank u I've learned smth new
Profile picture for user OlaIELTS

Submitted by OlaIELTS on Fri, 29/05/2020 - 22:25

It's really fabulous.

Submitted by yuldus83 on Sat, 02/05/2020 - 23:14

As usual, very useful tips and tests, thank you very much!

Submitted by surya on Sat, 04/04/2020 - 02:41

Thank you it was very useful my job carrier.

Submitted by Saads on Fri, 03/04/2020 - 17:47

it was helpful lesson

Submitted by gelagabe on Tue, 10/12/2019 - 20:11

I have learned easily.
Profile picture for user Smiley1

Submitted by Smiley1 on Sat, 16/11/2019 - 05:49

Thank you for the tips for e-mail. In the past, I had an embarrassing experience because I ignored an email from the person I first met a while ago because of a 'spam box' . After a while, the colleague talked to me with hesitation and I noticed something was wrong with the person. Eventually, I realized that I didn't notice the mail which was automatically sorted into a spam box.

Submitted by Begin81 on Fri, 15/11/2019 - 15:32

Thank you very much! I will to use this lesson for my jop.

Submitted by shanje on Tue, 29/10/2019 - 10:01

thank you i have gained some thing

Submitted by Beate on Sun, 20/10/2019 - 08:19

Thank you ! I can use it in my job!

Submitted by Aung Kyaw Htet on Wed, 18/09/2019 - 08:37

Thank a million.

Submitted by Inamullah on Fri, 30/08/2019 - 13:41

Thank you, it is very useful

Submitted by Aung San Oo on Fri, 07/06/2019 - 11:54

Thank you for helping as, your sharing is very useful for me.

Submitted by Aung San Oo on Fri, 07/06/2019 - 11:36

So, No (3) test is what you mean? I don't understand please explain me. With Regards, Aung San

Hello Aung San

I'm sorry, I don't understand your question. Could you please explain it in more detail?

All the best


The LearnEnglish Team

Submitted by Qais on Sun, 10/03/2019 - 11:33

I have question How will be able to improve official email writing I need your help if introduce me some source to solve this problem

Hello Qais

In addition to this section, you can find lots of tips on writing emails in our Writing skills section (look inside each different level to see several examples). There are also some examples of typical emails in our Reading skills section.

All the best


The LearnEnglish Team