A voicemail message

A voicemail message

Listen to a voicemail message and answer the questions to practise your listening skills.

Do the preparation task first.

Then listen to the audio and do the exercises.



John: Hi, this is John. Thanks for calling. I'm not here at the moment, so please leave a message and I'll call you back.

Marina: Hi, John, this is Marina Silva calling from Old Time Toys. Your colleague Alex gave me your phone number. She said you can help me.

I need some information on your new products. Could you please call me when you are back in the office? My phone number is 0-2-0-8, 6-5-5-7-6-2-1.

Also, can you please email me your new brochure and information about your prices? My email address is Marina, that's M-A-R-I-N-A, dot Silva, S-I-L-V-A, at O-L-D-T-I-M-E hyphen toys dot com.

Thanks a lot. I look forward to hearing from you.

Task 1

Task 2


Worksheet70.36 KB

Language level

Average: 4.4 (316 votes)

Submitted by Diana0419 on Wed, 26/06/2019 - 14:54

If my colleague is not here for a moment , I will use a note instead of a phone call or a voice message. That is because it might result in a interruption that will produce a pressure for colleague to mess up for tasks. In my opinion, if the task is very urgent and need to complete at first, I will use the phone or message to convey politely.

Submitted by Mennaosama on Tue, 25/06/2019 - 00:17

I leave voicemessage when i need some information about something from someone
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Submitted by NataliDa on Tue, 18/06/2019 - 06:51

I make phone calls many time and write messeges a lot. It's good experience.

Submitted by Carl_C-7 on Mon, 17/06/2019 - 12:01

Dear Kirk, Thanks for this great and enjoyable lesson! It's also very practical as people leave voicemails everyday. **Spoiler Alert** Their is an issue with the second task. This are two of the lines to put in the right order: . Marina leaves her phone number and email address. . Marina asks for a brochure and prices. Marina gives first her phone number, then asks for the brochure and prices, then gives her email address. So it's impossible to put the to lines in the right order. Could you update the exercise? For example, by either moving the phrase 'leaves her phone number' to the line about product information, or by splitting the phone-number-email-line in two lines altogether. No complain. Thank you anyway!
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Submitted by Kirk Moore on Tue, 18/06/2019 - 10:56

In reply to by Carl_C-7


Hello Carl_C-7

Yes, you are right! I've just fixed the exercise both on the webpage and in the PDF, though please note that it may take a few hours for it to become visible.

Thanks very much for telling us about this!

All the best


The LearnEnglish Team

Submitted by anhsonic on Fri, 14/06/2019 - 12:57

I have never left a voice message before. I just wrote an email in English to my customers about the shipping status and dealed with them about the price.

Submitted by abdalhameed on Sat, 08/06/2019 - 13:21

I did not make a phone call or leave a voice message in English before. I hope to do that.
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Submitted by Evandro Diniz on Wed, 05/06/2019 - 20:14

No, unfortunatelly I don't make phone calls in English. Maybe someday I will. Talking about the record, I'm 100% sure that Marina Silva, the character and the actress herself, are Brasilians. ;-)

Hello Evandro

Yes, you are right! Good observation!

All the best


The LearnEnglish Team

Submitted by Agata2021 on Mon, 03/06/2019 - 09:19

I have never make phone calls and leave voicemail massages in English but I want to try.