Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Staff: Hello, Gino's.
Jamie: Hi. Can I book a table for tomorrow night, please?
Staff: How many people is it for?
Jamie: Four.
Staff: And what time would you like?
Jamie: About eight, eight thirty maybe?
Staff: Let's see ... We're pretty busy tomorrow, so I can do half past seven or nine.
Jamie: Oh. OK, then. Half seven, please.
Staff: What name is it?
Jamie: Jamie.
Staff: J-A- ...?
Jamie: M-I-E
Staff: OK, so that's a table for four at half past seven tomorrow evening.
Jamie: Great. Thanks! Bye.
Staff: Bye.
Staff: Hello, Gino's.
Jamie: Hi, I called earlier to book a table for four and I was wondering if I can make it for six instead?
Staff: Ah, what name was it?
Jamie: It's Jamie.
Staff: Table for four at half past seven. So you want to change it to 6 o'clock?
Jamie: No, sorry. Can I make it for six people?
Staff: Oh, I see. Sorry! That shouldn't be a problem. I can move you to a bigger table but it will be nearer the kitchen. Is that OK?
Jamie: No problem. Is it possible to change the time as well? Make it a little bit later?
Staff: Ah ... yeah, we can. Is eight OK for you?
Jamie: Perfect, thanks!
Staff: Lovely. See you tomorrow, then.
Jamie: Thanks! Bye!
Staff: Thanks. Ciao!
Hello sea2007
I'm afraid I'm not familiar with any such book -- though I'm sure there are some good ones out there -- but I'd be happy to make some recommendations.
First of all, on our site you can find a section called English for emails, though I expect you may know most of what it covers already. There are also several business emails in our Reading and Writing skills sections; I would recommend you check out the B2 and C1 level sections of both -- there should be at least four business-related emails in B2 Reading, C1 Reading, B2 Writing and C1 Writing. We are also working on some new articles for our Business Magazine. I'm not sure how useful they might be for you, and it will be a few months before they are ready, but it might be a good place to look in the future.
Beyond this, I expect you could find example emails to use as models if you did an internet search for "example business emails" or something similar, though it sounds as if you already do this. If you were able to work with a business English teacher specifically on writing, I'm sure that would also be really useful.
I hope this helps you.
All the best
Kirk
The LearnEnglish Team
Hello Fdaili Agadr
Thanks for your comment.
I just wanted to explain why we have not published your other comments. Our comments section is for asking questions about or commenting on the content of the page. Sometimes we allow other comments, but if there are too many, this makes it more difficult for other users to use our site.
Thanks in advance for your understanding.
All the best
Kirk
The LearnEnglish Team