A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Instructions

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Discussion

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Average: 4.3 (11 votes)

Submitted by Ayzhan on Tue, 04/02/2020 - 17:43

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If I were in the same company, I will do exceptions for important clients

Hello pacha809

Task 1.4 is half true and half false: 'Andrea has a new order to place ...' is true, but the rest ('even bigger than the last one.') is false because what he says is 'Actually, I also want to place another new order. The same size order as last time.'

Since 1.4 is not all true, it is false. Does that make sense?

All the best

Kirk

The LearnEnglish Team

Hello khmax

It's a great idea to listen to the audio twice or even more times. I would encourage you to use a dictionary because you can learn so much from checking words in it.

I'm afraid we don't correct students' writing, but if you have a specific question about a specific sentence, please feel free to ask.

All the best

Kirk

The LearnEnglish Team

Submitted by masoma123 on Tue, 14/01/2020 - 21:49

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yes if he or she be my important customers ,I will extend the payment term.I know cash flow is important but my customer is most important then it.
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Submitted by walidel7 on Sun, 12/01/2020 - 17:13

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I am very happy when I can listen to the recording and answer 100% correctly , my progress in English incredible. In 2019 i was set plan to passing IELTS exam but unfortunately I didn't achieve my goal because I am prepare my dissertation in pediatric nursing and my title is "Medication errors in pediatric hospital, main causes and leading factor and attitude and report from nurses opinion. I hope to every one here to achieve his dreams in 2020 . Much appreciated to British council for helping us. kind regards

Submitted by RuthY on Mon, 06/01/2020 - 18:10

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Yes, I do when necessary.

Submitted by itsyahya_wc on Wed, 01/01/2020 - 17:21

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In my idea, all of us should support together in each field.