Do the preparation task first. Then watch the video and do the exercises. You can also read the transcript.
Marcia: Hi, Sarah. I'm Marcia Boardman. We spoke on the phone ...
Sarah: Oh yes, I remember. I was having a bad day!
Marcia: ... and, erm, this is Philip Hart, our CEO.
Sarah: Hello, it's very nice to meet you both.
Philip: It says on your CV that you do voluntary work.
Sarah: Well, when I have time, yes! I do work at a centre for children with difficulties.
Philip: That must be very interesting.
Sarah: It's rewarding and challenging.
Marcia: Sarah, can you tell us a little bit about your current position?
Sarah: I'm assistant sales director for a chain of language schools.
Philip: So this post would be quite a change then.
Sarah: I don't think so, honestly, because the skills are the same, despite the product.
Marcia: Why are you thinking of moving on?
Sarah: Well, I've come as far as I can in my current position, I feel, and I'm 28 now and would love to take on some more responsibility.
Marcia: OK, um, let's move on to managing people. Can you give us an example of when you had to deal with a particularly difficult managee?
Sarah: Well, yes, I had two people working for me who didn't get along at all. They had no shared values, different temperaments and used to argue a lot. It looked like it was impossible for them to work together. So, I sat down with them and we talked about their differences and their problems, and after that things went much more smoothly.
Philip: How would you deal with a rapidly changing and uncertain global market?
Sarah: Oh, that's actually something I wanted to talk about in my presentation, but I'd say to stay flexible and to diversify markets and sales strategies.
Marcia: It says on your CV you speak French and Spanish.
Sarah: Yes, I do. I lived in both France and Spain for a while.
Philip: Any plans to learn other languages?
Sarah: I'd love to try!
Marcia: Erm, OK. Can you tell us about a time you had to close a particularly challenging deal?
Sarah: Well, the biggest contract I won – and the thing I'm most proud of professionally – was with a large university in India, to provide language training. The contract was full of technicalities and the client was very picky! But I still pulled it off.
Marcia: OK, erm, do you have any questions for us?
Sarah: Yes, about your ethical policy and your carbon footprint. I was wondering whether you are planning to reduce your carbon footprint and whether all your products are ethically sourced.
Philip: That's a very good question and that's something we're moving towards at the moment.
Marcia: OK, well, let's move on to the presentation.
In defining relative clauses like this one, we use 'who' or 'that' when we are speaking about a person and 'which' or 'that' when we are speaking about a thing.
Here of course the volunteer firefighter is a person, so 'who' or 'that' are correct and 'which' is not.
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