An email to book a hotel

Learn how to write an email to book a hotel.

Do the preparation task first. Then read the text and tips and do the exercises.

Reading text

From: David Mathews
Subject: Booking 2 nights next week

Dear Ascot Hotel,

I would like to reserve an accessible single room for two nights with breakfast on the 22 and 23 of April. Could I have a quiet room with a view if possible, please?

I will arrive at about 10 p.m. and I have an early meeting the next morning, so please could you leave an iron and ironing board in the room?

I have a promotional code (MH2219). Please can you confirm that it is £80 per night with breakfast included?

Please could you confirm the booking? Let me know if you need any further information.

Many thanks.

With kind regards,

David Mathews


  1. When writing an email to a hotel, you can start with Hello or Dear (hotel name).
  2. Say clearly the dates you want, the room type and whether you want breakfast or not.
  3. Don't forget to mention any additional information or special requests.
  4. Ask them to confirm your booking. Give them your phone number if you prefer to be contacted that way.
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Worksheet68.93 KB

Language level

A1 English level (elementary)

Submitted by Yshc on Thu, 12/03/2020 - 09:17

Hello, can you help me? I'm a bit confused about the preposition I must use with the word "booking". I mean, if I've booked a hotel, which sentence is correct to mention the booking: - I've made (I have) a booking to your hotel - or .. a booking in your hotel - or .. a booking with your hotel - or .. something else? Thank you.

Hello Yshc,

I think booking to is incorrect. Both with and in are possible and I think there is no difference in meaning. There are probably regional preferences, I would imagine. As a British English speaker, I would use booking with most often.


Note that when we reference a time we use forI have a booking for Thursday.



The LearnEnglish Team

Submitted by Haniaramirez15 on Fri, 06/03/2020 - 19:15

When I book a hotel the first thing that I ask is if the room has bath , and the cost also if the room have internet.

Submitted by A01285644 on Fri, 06/03/2020 - 18:33

Dear David, if you need a good experience in a hotel, don't register in Asco Hotel :)

Submitted by EALópez on Fri, 06/03/2020 - 05:10

When I go to a hotel first I ask if the breakfast is included others things that I ask is if the house keeping is included because in some hotels its no included also I ask the price per night and one last thing that I ask is if the hotel has attractions.

Submitted by patriciocantu on Fri, 06/03/2020 - 00:43

When I book for a hotel room I ask about the space of it, if has a view of the sea or a good view, about the price of it and where is it, the floor of the room, what have the room in and if the hotel have a good location in the city.

Submitted by Garza on Thu, 05/03/2020 - 23:02

When I travel with my family, we always reserve the room with anticipation, we like the breakfast include and the wifi connection, also we prefer the room with the best view.

Submitted by A01285651 on Thu, 05/03/2020 - 19:54

The price is very good, have a room with a view, breakfast included and a room quiet, is incredible. I would like to go on a trip and stay at this hotel with my whole family, and if I am lucky I can get a code to have some kind of tour or activities outside the hotel, also my friends given me good coments for this hotel.

Submitted by Perez on Thu, 05/03/2020 - 19:44

Hello David, it's an accessible room 22 and 23 of April, it's possible a quiet room but the room it's in last flour, the iron it's possible I would put the iron in the room, and the promotional code it's valued it cost 80 per night if you have requested I will answer you.

Submitted by José David Banda on Thu, 05/03/2020 - 19:36

Usually, when my family and I make a reservation at a hotel, we compare prices, check the size of the room, if the location is accessible and if the hotel includes tourist walks. Finally enjoy a good holiday!

Submitted by andresrdz14 on Thu, 05/03/2020 - 19:30

This e mail it's so good because it explains how to book a room on a hotel, but I usually ask for the internet, and i ask for the breakfast and dinner times, sometimes I travel with my family, I love to travel.

Submitted by Jeimmy8a on Thu, 05/03/2020 - 19:27

When I arrived at the hotel I usually ask for the wifi connection, the floor of the room and the breakfast time.

Submitted by Gabriel Rivera on Thu, 05/03/2020 - 19:26

When I want to reserve a room, I like to ask first the cost and then the capacity it has, what view it has, if it has room service, among other things that I look for as comfort and that this room is beautiful.

Submitted by Gianna Chapa on Thu, 05/03/2020 - 19:26

When I book a hotel room i ask for the price of the room and I ask for the beds, if they are comfortable. Also I ask if there is a pool and from the view of the room. After that, I ask them do they have complimentary breakfast.

Submitted by A01285704 on Thu, 05/03/2020 - 19:25

My family and my always when we travel to a beach, the first thing we ask is that this room be large so that everyone can sleep well, and we also want a view of the sea. My family and my almost always travel 3 times a year.

Submitted by Daniel Zárate on Thu, 05/03/2020 - 19:23

I prefer reserve a room with a beautiful view with anticipation because in the season in which my Family travel the hotel is so crowed.

Submitted by MGAMEZGARCIA3 on Thu, 05/03/2020 - 19:22

When I arrive at the hotel I always ask the receptionist the Wifi connection, and also the check out time.

Submitted by A01285534 on Thu, 05/03/2020 - 19:21

If i booking for a hotel i ask for the tips of breakfast, the activitys that you can do in the hotel like scubadiving, surf, etc. I would like have a single room for be more confortable.

Submitted by rivercountryside on Thu, 05/03/2020 - 08:35

- The first, I say my requires about type room : single room, double room, king room... - The second, that is time when I want to reserve: date, time.. - the third , I ask them about price.. - the fourth, I will say special requires such as : the view room, the window room, the smoking room and include breakfast, taxi pick up..
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Submitted by Magedelabd on Sun, 16/02/2020 - 16:14

If I am booking for a hotel a I ask for an intern access

Submitted by paco__fgei on Tue, 11/02/2020 - 18:54

When I book a Hotel room, I always ask if they have Wifi connection, I ask about the room´s price, therefore if the hotel has baggage service, and obviusly if the room has a nice wiew. I ussually ask to the service room if they clean the room, when they do a great clean room, they receive a big tip.
Paco Where do you booked an hotel? I always like to have a nice hotel but then I reserve a horrible hotel, with no internet, no service and to expensive, I want I nice hotel can you tell where can I look?

Submitted by Vidyasagar on Thu, 30/01/2020 - 17:45

What is the difference between can and could? Till now, i thought could is the past tense of can.

Hello Vidyasagar,

For some uses, could does function as the past form of can, but it also functions as a modal verb in its own right. Happily, we have a page on the difference between can and could. You can find it here:


That page is part of a larger section on modal verbs which you might also find helpful:



The LearnEnglish Team

Submitted by smga22 on Sun, 26/01/2020 - 05:38

Most of the time I travel with my family. First of all, I ask for bedroom type. After that, I ask them do they have complimentary breakfast. Sometimes I need other information like wifi availability, mineral water, etc.

Submitted by MaryaSun on Mon, 20/01/2020 - 16:08

I usually travell whit my mum and my sister and, when i book a room i usually ask for a triple room, so. It is not necessary that the room is big because we only use it for sleeping. for us it is necessary the wi-fi connection and an ensuite room.

Submitted by shahhoseini on Sat, 21/12/2019 - 15:10

I usually travel with my family and need to reserve a suite room. Wifi connection is necessary for me and I prefer a room in higher floor with viewing.

Submitted by felipeorozco on Wed, 04/12/2019 - 21:41

my family is big so normally we ask for two rooms the last time we went to travel was amazonas to be honest,it is something beatifull because you can live the experience with the moder nature.

Submitted by Dariusz on Thu, 31/10/2019 - 13:19

I really rarely reserve a hotel room. I prefer room in private house or free hut. However when I book a hotel room or another room, I usually ask about the accessible and price, next promotional code. I sometime need any further intormation like breakfast included or en suite room.
Well, I think that hotels should give you the price options and offer you when the best days may be for a good and cheaper promotion. And now with technology now everything is easier to book in a hotel.

Submitted by Dariusz on Thu, 31/10/2019 - 00:02

I usually ask about the price and available, further I ask about promotional code

Submitted by aliyazdan on Sun, 08/09/2019 - 20:22

hello When I'm on a trip, I usually book a double room or a suite room becuse I often travel with my family. First of alI I ask about price and breakfast icluded. After then I ask for quiet room and wifi internet.
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Submitted by shahramuteng on Wed, 14/08/2019 - 19:47

Before booking any hotel, cleaning of rooms is important for me. after that, if I want to reserve a room some follow parameters have the most important for me: 1. nice view, 2. silence 3. location of the room in the lower floor 4. Wifi

Submitted by BING70 on Thu, 08/08/2019 - 02:15

Do you believe that I've never ask for something when I book a room. I looked through the pages of hetel rooms on BOOKING and just booked it if the price was acceptable. At last I was not very satisfied with the room when I arrived at the hotel because some circumstances were not be mentioned on the webpage. Now I know why.
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Submitted by RdVAL on Fri, 02/08/2019 - 15:24

so when i need to reserve a single room or a double room in a hostel, or hotel, i observ it, if it has a good internet connection, several tv channels, air conditioning and if the bathroons are regularly neat! this is the basic for me!

Submitted by Santika on Fri, 02/08/2019 - 03:22

The thing that I ask when I book a hotel room is confirmation whether the specific room I request is available on the specific date that I mention, my special request can be fullfiled, the promotion still valid, and my payment method is accepted. I should also ask special rule and service in the hotel. The special rule and service usually written in a booklet or paper in the hotel room. I should also ask hotel terms, time, and payment to use hotel facilities such as breakfast/dinner in the room/restaurant, swimming pool, gym, and others.

Submitted by cittàutopica on Tue, 30/07/2019 - 21:50

When I book a hotel room, I ask for a room located on the high floor, with a bath and a good wiew.

Submitted by Rishi_9335 on Wed, 17/07/2019 - 14:40

well, I will ask for a good WiFi connection and a neat bathroom. I appreciate good service from them.

Submitted by chris-kutte on Tue, 09/07/2019 - 00:31

I usually travel with my girlfriend so I always ask for double rooms with two separate blankets. I also ask for Wi-Fi, a private bathroom and whether they have a free car park at the hotel.

Submitted by popo1011 on Tue, 02/07/2019 - 07:09

Hi dear Grand Hotel I am Sarah and I would like to reserve a single room with a twin bed for 15 t 18 of July and with breakfast. of course, there was a bathroom. We will arrive at 11 a.m and I want to have a closet, Iron, wi-fi, two blankets,... How much do I pay for 3 nights? I have a promotional code (HM-995).please can you confirm my booking? If you want any information, This is my phone number 3154521585 Thanks With respect Sarah

Submitted by Rodomi on Wed, 26/06/2019 - 01:42

When I book a hotel room, I ask for information about the price, breakfast and what kind of accessories I can find in my future room. I also ask for information about laser areas in the Hotel.

Submitted by Cho on Mon, 24/06/2019 - 15:19

I ask for a quiet room, available wifi and good view.

Submitted by Setareh on Wed, 22/05/2019 - 03:41

I ask for a quiet room with a good view.

Submitted by lengoclam on Mon, 13/05/2019 - 15:14

Honestly, I seldom book a hotel room. I remembered the first time I reserve a room in the hotel. I ask the room is available or not, how is the view of room, how much for a day.
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Submitted by teddysl on Sun, 05/05/2019 - 04:28

If i book a room i want clean room with a wonderful view and i need quiet room it's very important.
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Submitted by randyjay on Sun, 05/05/2019 - 04:22

I want to have a peaceful place in good view and good service
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Submitted by TP on Sun, 05/05/2019 - 04:20

For me, view is very important. A beautiful view can relax my mind and enjoy my stay. A room with good air conditioning is also important. However, I like the natural ventilation very much. If they can provide that I will be so happy.

Submitted by Kavi on Sun, 05/05/2019 - 04:18

When I book a hotel room,I ask for room with good view.