A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Instructions

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Discussion

Download
Worksheet81.85 KB

Language level

Do you need to improve your English listening skills?
Join thousands of learners from around the world who are improving their English listening skills with our online courses.
Average: 4.3 (11 votes)

Submitted by Ahmed Salem on Wed, 15/04/2020 - 21:13

Permalink
For sure , I did a lot of favor to my clients.
Profile picture for user gstavale

Submitted by gstavale on Wed, 15/04/2020 - 03:43

Permalink
I don´t have any opportunity to do favors or make exceptions for important clients

Submitted by Nazra on Sat, 11/04/2020 - 11:54

Permalink
No, I don't. It's really helpful. Thanks.

Submitted by Wadoodp on Fri, 03/04/2020 - 14:30

Permalink
I don't have any clients:)

Submitted by Elliot on Wed, 01/04/2020 - 22:19

Permalink
Hello, how can I add the answers for the Task 2 ???

Hello Elliot

When you want to add another sentence to a box, you have to click or press on the small white hand at the side of the word already in the box. If you don't do this, then the new world will stay but the old word will disappear from the box.

It's a little difficult to explain, so please let me know if you'd like me to explain it again.

All the best

Kirk

The LearnEnglish Team

Submitted by ducminhdang123 on Wed, 01/04/2020 - 15:12

Permalink
"You'd really be helping us out if you could extend it to 60 days." What is the grammar of "Would + be + helping"? Thanks for your help, everyone!

Hello ducminhdang123,

Modal verbs like would are followed by the infinitive, but there are different forms of the infinitive:

You would help (bare infinitive)

You would be helping (continuous infinitive)

You would have helped (perfect infinitive)

 

Peter

The LearnEnglish Team