A phone call from a customer

A phone call from a customer

Listen to the phone call from a customer to practise and improve your listening skills.

Do the preparation task first. Then listen to the audio and do the exercises.

Transcript

Junko: Hello, Junko Mori speaking. How can I help you?

Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.

Junko: Everything arrived OK, right? We got the delivery confirmation at our end.

Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.

Junko: A favour? What do you need?

Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.

Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.

Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.

Junko: I see. So your cash flow problem will be solved after this new order is delivered.

Andrea: Exactly.

Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.

Andrea: That's great, Junko. I appreciate your help.

Junko: And we appreciate your business, Andrea. It works both ways.

Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?

Junko: Sure, no problem. We're happy to help you.

Andrea: Great. And I'll email you the new order.

Junko: Thanks. I'll keep an eye out for it. Talk to you soon.

Andrea: You too. Goodbye.

Discussion

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Average: 4.4 (301 votes)

Submitted by Albalera on Fri, 17/04/2020 - 17:30

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This listenig was easy for me. I did the exercise 1 and 2 very well. For the next time I will choose the next level of listening. However I learned some new vocabulary related to the money. It like it

Submitted by Marc García 3rdE on Fri, 17/04/2020 - 10:41

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I think this listening was easy for me because I did it ver well. I also did both task 1 and 2 and I put the answers all correct. For the next time, I will choose a listening a bit more difficult. However, I learned some new vocabulary related to the money and deliveries. It was fun.

Submitted by Nova on Thu, 16/04/2020 - 18:27

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I did a lot of favour to my customers.Even they didn't paid the previous invoices, they made a new order.

Submitted by Ahmed Salem on Wed, 15/04/2020 - 21:13

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For sure , I did a lot of favor to my clients.
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Submitted by gstavale on Wed, 15/04/2020 - 03:43

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I don´t have any opportunity to do favors or make exceptions for important clients

Submitted by Nazra on Sat, 11/04/2020 - 11:54

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No, I don't. It's really helpful. Thanks.

Submitted by Wadoodp on Fri, 03/04/2020 - 14:30

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I don't have any clients:)

Submitted by Elliot on Wed, 01/04/2020 - 22:19

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Hello, how can I add the answers for the Task 2 ???