Episode 10

It's Sarah's first day. Philip and Marcia show her around.

Do the preparation task first. Then watch the video and do the exercises. You can also read the transcript.


Philip: Sarah, good to meet you again! Welcome on board.

Sarah: Thanks, Philip. I'm very pleased to be here.

Philip: I hope you enjoyed your holiday. Where did you go?

Sarah: I went to Thailand. It was lovely – great beaches and lovely food.

Philip: Oh, lucky you! It's time for hard work now, though!

Sarah: I'm ready for it!

Marcia: Let me show you to your office.

Sarah: Didn't know I have my own office! So, you don't hot-desk here?

Marcia: Well, most people do, as you can see, but we thought you'd need all your own private space.

Sarah: Yes, especially if you're meeting clients directly.

Marcia: But the atmosphere is actually quite informal because it's open-plan.

Sarah: Oh, that's good. I like that. You definitely get the sense of everyone being really busy!

Philip: Yes, they are, I hope! 

Marcia: So, this is your space!

Sarah: Wow! Great, lots of space! My last office was much smaller.

Philip: How many people did you work with there?

Sarah: I had a team of three. 

Philip: Well, here you'll have six people under you. We'll introduce you to your sales team after lunch.

Sarah: Hmm, that sounds good. What do you usually do for lunch?

Marcia: Oh, well, some people bring it in, but there's a canteen on the ground floor. Food's actually quite good and pretty cheap!

Sarah: Great.

Philip: Now then, I'll tell you about your schedule. There's a sales and marketing meeting every Monday, as well as a meet-up with various heads of department on Thursday afternoons, just so we know what we're doing.

Marcia: Other than that, how you organise your time is up to you.

Sarah: That's fine. I'm a good time manager! 

Philip: We'll leave you to it, then!

Sarah: I think I'm going to like working here!

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Worksheet83.43 KB

Language level

B1 English level (intermediate)
B2 English level (upper intermediate)

Submitted by jyoti Chaudhary on Fri, 22/04/2022 - 14:31


How do you think Sarah will do in her new job?
of course, Sarah shell does more better than other she is looking dedicated and have more skills. despite the fact that Sarah has an intellectual mind he talks like an innocent lady. I like the way of talking.

Submitted by Moody on Sat, 26/09/2020 - 15:09

Sarah will do great according to her qualifications and skills, she will a good sales director manager,she is going to build plans and new strategies for her new challenge , she will lead the staff under her which is consist of six employees nicely Best regards for her.

Submitted by ishernandez on Fri, 05/06/2020 - 03:45

Sarah definitely is gonna be good leadership, implement some very good sales strategies, break down the targets the company has regarding the sales, also is gonna be one of the best models as a leadership showing the better ways to communicate with the employes and make all work for the same goals.

Submitted by Rawan Mohammed on Sat, 02/05/2020 - 23:45

How do you think Sarah will do in her new job? Well I think Sarah would be a good sales director and she will lead the team successfully because she have the ability to work under pressure and conflict resolution by understanding the real problem after talking with them.

Submitted by GERARD on Sat, 02/05/2020 - 16:40

How do you think Sarah will do in her new job? Sarah will certainly do well. She looks eager to start working in her new company and seems confident. I am sure she will enjoy her new job and will succeed as a manager.

Submitted by EddieLuv on Tue, 28/04/2020 - 19:46

Well I think she will be a Sales Supervisor or a Sales Manager
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Submitted by OlaIELTS on Fri, 24/04/2020 - 18:51

I think she would do great as her likeliness is shown.

Submitted by gerardbarrachina on Thu, 23/04/2020 - 19:36

With no doubt Sarah is going to enjoy a lot into it. She will reach all the objectives she would proposed, and lead her team as good as possible. Those kind of people have no problems in their jobs, just because their're professionals, methodicals and good at them.

Submitted by Loc Dang on Mon, 16/09/2019 - 15:52

Sarah seems very excited to have her own space for the new job. It is, in fact, one of the elements that contribute to creating enthusiasm to a newcomer. I wish I acquired the same motivation! The word "hot desk" sounds entirely new to me. It enriches my office vocabulary as in our company space is contracting because of the growing number of employees.

Submitted by A_Ichiro on Sun, 14/07/2019 - 04:33

Sarah's wink is so cute. I hope she is going to work well with her sales team members.

Submitted by David7381 on Fri, 29/03/2019 - 09:59

I've just completed all of the episodes and it was really useful. Thanks British Council! I'm almost ready for my b2 English test now. This is some of the best content I've found for business English. As well as learning English, I'm also learning French Gracias y un saludo, David.

Submitted by Vuqar on Wed, 27/02/2019 - 05:47

Thank's for the lessons.

Submitted by Lusine on Tue, 29/01/2019 - 20:58

O, I understand what means have to hot desk)

Submitted by Lusine on Tue, 29/01/2019 - 20:48

Hello.What does mean the word "hot" in this context? So you don’t hot desk here?

Hello Luisine,

In many offices each desk belongs to one person, who sits at it every day. However, in some offices there is a system called 'hot desking', which means any employee can use any desk. When a person arrives at work they simply choose any free desk and work there.



The LearnEnglish Team

Thank you Peter for clarifying the meaning of (hot desk) It's a new word for me.
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Submitted by Lynn on Tue, 22/01/2019 - 02:13

Enjoy the Video quite a lot! I think I will review it again in the following month.