Change management

Two workers discussing something in an office

Listen to a consultant talking about the basic stages of the change process and the people in a change management team.

Do the preparation task first. Then listen to the audio and do the exercises.

Preparation

Transcript

Before change, there must be analysis. Organisational change is a costly and difficult business, and there must be a real business need reason in order to change current practice. Typically, changes are attempts to reach new markets, to improve productivity or to cope with drastically reduced funding. A good analyst will identify the key problem.

Once it's clear what change is required, a change strategy has to be developed. In other words, somebody needs to say what should be done. Sometimes the idea will come from a visionary within the company, perhaps an imaginative and persuasive member of the management team. Otherwise, the company might bring in a consultant to help them find the right solution. Either way, management should also consult with staff at this stage. There should be meetings to help raise awareness for the need for change and to give employees a chance to suggest their own solutions.

Next comes what's probably the most problematic stage: implementation. Above all else, making the planned change a reality requires communication. Staff will need to be informed of new procedures and, where necessary, trained in new skills. The most important member of the change management team at this stage is the gatekeeper. It's their job to be available to staff, to help them deal with problems they may be having with the changes and answer any questions, making the change as painless as possible.

Finally, there's the consolidation stage. There needs to be a way to collect feedback from employees on how the change is being received. Because there will still be some resistance to the change, even at this stage, someone needs to act as a champion for the innovation. The champion gives encouragement and raises morale by congratulating everyone on a successful changeover and on what's been achieved.
 

Task 1

Task 2

Discussion

Language level

Average: 3.9 (54 votes)
Do you need to speak better English at work?
Learn to speak, read, write and understand English in a variety of work situations. Join thousands of learners from around the world who are making great progress with their English level with our online courses.
Profile picture for user Kirk Moore

Submitted by Kirk Moore on Tue, 26/05/2020 - 13:04

In reply to by nikoslado

Permalink

Hi Nikoslado

Thanks for your comment and sorry for my delay in getting back to you. What you say makes sense and so I have made a note for us to have a closer look at this one day.

Thanks.

All the best

Kirk

The LearnEnglish Team

Submitted by smartandgreena… on Sun, 10/05/2020 - 12:12

Permalink
During my career I experienced a lot of changes, like being absorbed by a multinational company, launching new markets, and the last one, starting smart working in time of Covid19. Regarding smart working, it's interesting that it has been possible implementing work from home in just a few weeks and also with good results. It has been determining the rapid assessment and decision making of the management team in a risk situation and the involvement of the staff since the first times.
Profile picture for user OlaIELTS

Submitted by OlaIELTS on Sun, 03/05/2020 - 13:00

Permalink
The kinds of changes I experienced is structurally in nature.

Submitted by Rawan Mohammed on Sun, 03/05/2020 - 00:58

Permalink
What kinds of changes have you experienced where you work? When they changed the rules and put staff performance evaluation made the employees so scared about their evaluation was out of 100% and who under 60% they take the the first warning if someone take 3 times under 60% they will fired them from work. The change it makes them afraid of losing points and sometimes motivates them to be better by taking reward for the good performance. This will improve the employees performance in my opinion.
Profile picture for user Anaitat

Submitted by Anaitat on Sun, 12/01/2020 - 13:50

Permalink
Nowadays all changes very quickly. Referring to my work, I should be aware of the demands for my profession, maintain my professional skills and perform my work with high quality to be demanded on the market of translations and interpretations. My work is compelling, but the flexibility is amazing, I mean. By far the most experienced change I experienced in my work is the application of CAT program. It is a tool that in large measure helps to speed up my work and make it easier offering such useful features as translation memory, terminology management, termbases, both the spelling and the grammar checker. There is two option: I can work online having access to the Editor web, which opens in the browser or use the Editor for Desktop, which syncs with the cloud in real-time and supports offline work. The application of artificial intelligence in the work is the sign of the current 21st century and CAT program having an intuitive interface is a basic key to greater productivity, that is not an innate skill. The other sign of the current 21st century is that we should be proactive and always be on time for everything.
Profile picture for user Anaitat

Submitted by Anaitat on Sat, 25/05/2019 - 13:23

Permalink
To my mind by far the most important reasons why people are sometimes resistant to change are firstly misunderstanding about the need for change because the reason for change is unclear, secondly the fear of the unknown and thirdly the lack of competence, because changes in necessitates changes in skills, and people will feel they won’t be able to make the transition very well.

Submitted by ADELE on Tue, 26/03/2019 - 09:08

Permalink
When you talk about change somewhere people fisrt are not cooperate because there is something new who will occur. People are resist to change because of the fear, fear of endangering themselves. I have faced of change recently at work I was moved to another service it was for me a great challenge but i managed it successfully. I am francophone speeker, change that i have to face is to study in English in UK and i prepare for IELTS exam. I am not afraid i just want to work hard more than i used to.