Do the preparation task first. Then listen to the audio and do the exercises.
Preparation
Transcript
Junko: Hello, Junko Mori speaking. How can I help you?
Andrea: Hi, Junko, it's Andrea here from Red Band. I'm calling about our latest order.
Junko: Everything arrived OK, right? We got the delivery confirmation at our end.
Andrea: Yes, everything's fine with the order. I'm calling about the invoice and the payment terms. I need a favour.
Junko: A favour? What do you need?
Andrea: This is a little, er ... difficult, but I need an extension on the payment terms. I know they're usually 30 days, but we're having some cash flow problems. You'd really be helping us out if you could extend it to 60 days.
Junko: I'm not sure if I can do that, Andrea. We've got regulations at our end, and also have to manage our own cash flow.
Andrea: I promise this won't become the norm, Junko. Actually, I also want to place another new order. The same size order as last time. It's for an important customer and they pay on delivery.
Junko: I see. So your cash flow problem will be solved after this new order is delivered.
Andrea: Exactly.
Junko: That sounds good. Hold on, Andrea. Let me see what I can do. Yes, I think we can make an exception this time.
Andrea: That's great, Junko. I appreciate your help.
Junko: And we appreciate your business, Andrea. It works both ways.
Andrea: Thanks again, Junko. Can you send me a quick email confirmation of the payment terms extension?
Junko: Sure, no problem. We're happy to help you.
Andrea: Great. And I'll email you the new order.
Junko: Thanks. I'll keep an eye out for it. Talk to you soon.
Andrea: You too. Goodbye.
Hello Sharif Tayyebi,
The phrase ti works both ways in this context means that a situation or action has a similar effect on both parties.
https://www.macmillandictionary.com/dictionary/british/work-both-ways
In this case, Junko is telling Andrea that the fact that Andrea is a loyal and valued customer means that Junko is able to help her when she has problems.
Peter
The LearnEnglish Team
Hello Vusale
While it may be true that 'Andrea' is more often the name of a woman among native speakers of English, around the world, it is a name given to both men and women. The Andrea in this phone call is not a native speaker of English, so it's not unusual for him to have this name.
All the best
Kirk
The LearnEnglish Team
Hello MedScience
These are all the pages at the B1 level in our Listening skills, but there are many other pages in General English. I would recommend you have a look at a few pages in Big City Small World, Audio zone, Podcasts, Video zone and Word on the Street (though please note these last two have video, not just audio). Each of those sections has many more pages and you can continue with whichever one you like the most.
Hope this helps.
All the best
Kirk
The LearnEnglish Team