An email explaining a problem

An email explaining a problem

Learn how to write an email to explain a problem.

Do the preparation task first. Then read the text and tips and do the exercises.


Reading text

From: Jameela Lee
To: Professor Kim Hart
Subject: Absence from class for two weeks
Attached: doctor's_certificate.pdf

Dear Professor Hart,

I'm writing to let you know that I can't attend class for two weeks as I've had an accident and hurt my back. I'm afraid I also need to ask for an extension for next week's essay.

I have medicine for the pain but I can't get up or walk around much, and the doctor said I should stay in bed and rest as much as possible. This makes reading and studying very difficult for me at the moment. I've attached a copy of the doctor's certificate and I hope to be back in class from 12 May.

Until then, my friend is going to record the lectures so I can listen to them at home. I will try to catch up with all the reading too. However, I don't think I can submit the essay next week. Is it possible to have an extension?

Thank you for your understanding.



(ENG101 class)


  1. Start with Dear and the person's title and name.
  2. Say what the problem is first. Then, give more details. Finally, offer a solution or say what you hope will happen next.
  3. Make it short and clear. Just include the most important information.
  4. Say Thank you for your understanding at the end. It shows that you hope the reader will understand your problems.

Task 1

Task 2

Task 3


Worksheet90.12 KB

Language level

Average: 4.1 (22 votes)

Submitted by Rlira on Sat, 04/07/2020 - 15:19

Yes, I missed a week because one day y felt vertigo, for two week I couldn't walk and all in my around was spining, Iget to the doctor and he recommend me two week in rest in my bed, it was a terrible experience and I couldn't go to work for these two week.

Submitted by Omer_moh on Fri, 03/07/2020 - 18:02

I missed 5 days in my work,because I was sick,so I send an Email to my manager and told him about that. In his tern he stop providing me more tasks until I became well.

Yes, it has happened to me at work and also at university, because of my work with tourists I have had to travel and stop attending classes. At work I was unable to attend a couple of times due to unexpected medical problems

Submitted by Yusei Takechi on Wed, 24/06/2020 - 10:51

Yes. I have taken a few days off from school. It was when I was in the third year of junior high school student. it is quite ambiguous because I remember a few years ago, but I think the cause was diarrhea or gastroenteritis. I had time to make a sweet called Karumeyaki in a science class in junior high school, and I had to take three days off from the day after I took the class. I used to love sweets like sugar confectionery and sugar, In addition, Karumeyaki is a very sweet candy made from sugar. Then, I got a lot of Karumeyaki from some groups during this class. I ate too much. I got sick from the next day because of that. During this period, my friends brought me the prints distributed by my teacher, and they worried about me. I think there was nothing wrong with submitting the assignment. I hate sugar and sweet candy and foods right now. I am not good at eating as well as smelling odors. Right now, I only eat salty sweets like crisps.

Submitted by jhn__26 on Wed, 24/06/2020 - 10:49

When I was in my third year of elementary school, I broke my ankle and took a few days off class. The fracture was so severe that it took two months to heal. But with a wheelchair or crutch, I could go to school, so I actually took a break for about two or three days. My homeroom teacher understood me and worked hard to make it easier for me to live in school. I broke my leg, so I didn't have any trouble with my studies, but I was wondering how to get back the time in my PE class. However, my teacher gave me the role of a recorder and manager, and my problem was solved. A little while after I got injured, there was a school event where all the classmates in the grade went on a trip, but the school told me not to go at first, but I felt very sad about it and consulted with my parents. My mother went directly to school and asked the principal to let me go to the school event. The principal was also kind, and thanks to my mother, I was able to have a pleasant memory with everyone. It's a good memory now.

Submitted by Takaya on Wed, 24/06/2020 - 00:43

Yes, I had a broken bone before I enrolled and couldn't go to school for several weeks, so I had to delay my classes. I'd like to write an email explaining the problem. Dear teacher I will inform you that I will not be able to attend the class for a few weeks because I broke my left arm in this accident. In addition, I cannot attend the entrance ceremony tomorrow, but my parents are going to pick up the materials to explain the entrance. The treatment of bone fractures will be over soon, but I cannot use my left arm for a while after entering school, so I cannot participate in physical exercise classes such as physical education classes. Depending on the rehabilitation situation, I don't think I can exercise vigorously for about a month. Regarding the lesson, I would appreciate it if you could send me details such as the lesson contents later. I would like to study for a while with the materials I bought by myself using the details. I have attached a copy of the certificate from my doctor. I look forward to taking your lesson after you leave the hospital. Thank you for your understanding.

Submitted by Hibiki Sato on Tue, 23/06/2020 - 18:55

No, I have not. However, when I was a high school student one of my classmate was absent for about two weeks because of ill, I helped him, for example, I took his notes on every class during two weeks. This was not something he asked me to do, but I decided to do something myself, hoping to help him. I also knew that if he was absent for two weeks, it was very difficult to keep up with the content of the lesson when he got sick and came back to school so, I decided to take his notes. After that, when he left the hospital and returned to school, he thanked me so, I felt very good. Later, when I was absent from school because of a cold, the friend took notes for me. At that time I also learned that helping others helps me. It was very nice to find out what I was doing for him was doing it for myself, and I felt very good with each other.

Submitted by Ryuji on Wed, 10/06/2020 - 12:49

Yes, I have. Three years ago, I had some days off from school due to my physical condition. I really wanted to go to school then, but my parents stopped me so I had to rest. In order to know the contents of the lesson for the rest of the days, I had my friends show me a copy of the blackboard on a notebook, and I went to school at a later date to talk to my friends and teachers about things I did not understand. By doing so, I was saved in the class. Also, the homework that came out while I was absent was finished together when my physical fitness was recovering the day before I went to school. On the other hand, when one of my friends had a similar cold and was absent from school, I was proactively teaching the lessons. By doing so, I thank the friend and he was able to learn about the lessons, which was beneficial to each other. If your friends are absent from school for any reason, we encourage you to help.

Submitted by mouna99 on Mon, 25/05/2020 - 15:11

Yes, I had. I tried to study the lessons alone with the help of some youtube channels

Submitted by Lauracastanos on Thu, 14/05/2020 - 00:35

I would catch up with my coworkers