In this video, Paul says sorry for making Noelia fall over. Listen to the language they use for apologising and practise saying the useful phrases.

Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.


Ana: Hi! I'm Ana. Welcome to What to Say!

Do you know what to say when you want to apologise? Listen out for useful language for apologising. Then, we'll practise saying the new phrases – after this.


Paul: Noelia! I am so sorry! Are you OK?

Noelia: I think so. That was lucky.

Paul: I'm really sorry! I didn't see you!

Noelia: That's all right. I shouldn't have been running.

Paul: No, no, I should have been paying attention. 

Noelia: And they teach you not to run inside at school!

Paul: Still, it was my fault and I'm sorry.

Noelia: I'm sorry too. It was both of us. Honestly, it's fine. I'm fine. Don't worry about it. Hey, I saved the laptop though!

Bob: Yeah, I'll be there in …

Noelia: Oh no!

Bob: Uh oh!

Paul: Ahhhh … 


Ana: Hello again! Ooh, I hope Noelia's OK. So, did you notice the useful phrases used for apologising? Listen to me and then repeat. 


I'm so sorry!

I'm really sorry!

That's all right.

It was my fault.

I'm sorry too.

Honestly, it's fine.

Don't worry about it.


Ana: Try and use some of these phrases the next time you want to apologise in English. Bye for now!



Worksheet113 KB

Language level

Average: 4.2 (101 votes)
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Submitted by Ye Min Oo on Wed, 21/10/2020 - 07:54

It was last sunday. I went to the supermarket to buy a bag. After choosing a bag i wanted, i took it to the counter. But when i check my Credit card, there isn't enough money to pay the bill. So, i apologise the salesperson to wait for a little while. I called to my friend to come quickly to the counter. After all, i can solve my problem with my friend's help.

Submitted by Moon Wathan on Tue, 13/10/2020 - 09:00

I always say sorry even it was not my fault. I think say sorry is good in communication society.

Submitted by habibao.medo on Sat, 10/10/2020 - 08:52

the last time i said sorry mmmm i think it was when me and my dad were fighting about going to the park and i didn't want to then he got angry after a little bit of time i apologized

Submitted by Pola on Fri, 02/10/2020 - 19:34

I remember some of situations are went with me, but one of the situations it was very funny, in one day I was got in a taxi and when I getting down of the taxi and I hadn't paying attention and opened the taxi's door and I sudden someone passed on the street crushed by the taxi's door and she fell over then I looked on the ground, who is I crushed her by the taxi's door then surprisingly, she was my old classmate, while I said to her I'm sorry and it was my fault but when she was looked at me and I sudden she smiled at my face and told me oh, my classmate! so she was happy due to met us again after 12 years ago I didn't see her
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Submitted by shelly on Mon, 07/09/2020 - 07:56

It happened about one weeks ago. I broke a glass cup when we were visiting my relation. I apologized to my cousin and I felt so sorry. My cousin is very kind for my no intention and told me it was not your fault.

Submitted by cittàutopica on Thu, 27/08/2020 - 17:13

It happened a week ago. I broke an umbrella stand at my sister's home. It was a beautiful object, wich was inherited from our mother. I said sorry for this accident and, when I went back at my sister's, I brought an other umbrella stand, more beautiful than one I had broken.

Submitted by Chue KP on Thu, 27/08/2020 - 17:08

I am sorry for shouting back to you dad but I don't want to go back to you

Submitted by HeinHtetKyaw on Mon, 24/08/2020 - 17:14

The last time that I said I'm sorry was when my coworker and I bought the same juice and I drink it the wrong

Submitted by Saish on Mon, 24/08/2020 - 08:40

It was just yesterday. I accidentally dropped my mom's mobile while it was on a charging pad. Thankfully the phone survived the drop, but I did not survived the scolding from my mom. I had to apologize and say sorry a number of times only after which i was spared.