In this video, Paul says sorry for making Noelia fall over. Listen to the language they use for apologising and practise saying the useful phrases.

Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.


Ana: Hi! I'm Ana. Welcome to What to Say!

Do you know what to say when you want to apologise? Listen out for useful language for apologising. Then, we'll practise saying the new phrases – after this.


Paul: Noelia! I am so sorry! Are you OK?

Noelia: I think so. That was lucky.

Paul: I'm really sorry! I didn't see you!

Noelia: That's all right. I shouldn't have been running.

Paul: No, no, I should have been paying attention. 

Noelia: And they teach you not to run inside at school!

Paul: Still, it was my fault and I'm sorry.

Noelia: I'm sorry too. It was both of us. Honestly, it's fine. I'm fine. Don't worry about it. Hey, I saved the laptop though!

Bob: Yeah, I'll be there in …

Noelia: Oh no!

Bob: Uh oh!

Paul: Ahhhh … 


Ana: Hello again! Ooh, I hope Noelia's OK. So, did you notice the useful phrases used for apologising? Listen to me and then repeat. 


I'm so sorry!

I'm really sorry!

That's all right.

It was my fault.

I'm sorry too.

Honestly, it's fine.

Don't worry about it.


Ana: Try and use some of these phrases the next time you want to apologise in English. Bye for now!



Worksheet113 KB

Language level

Average: 4.2 (101 votes)
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Submitted by Jaco on Sat, 21/11/2020 - 02:28

I always say sorry it’s polite and respectful.

Submitted by Nurieta on Tue, 10/11/2020 - 11:26

The last time I said sorry was yesterday, because I forgot to put a bottle of water in my daughter´s school bag, and she couldn´t drink anything :(.

Submitted by Gizela Tembe on Sat, 07/11/2020 - 09:37

It was, amazing.

Submitted by Mattias on Sun, 01/11/2020 - 11:11

I think it was last Thursday at work.

Submitted by SarahNadia on Sat, 31/10/2020 - 17:29

I said sorry, last day ago. When I can't remember about my promise

Submitted by georgeta on Fri, 23/10/2020 - 23:03

I said "Sorry"wenever is necesary. Sometime when is not my fault.

Submitted by June Pann Phyu on Fri, 23/10/2020 - 19:40

I said sorry last 2 days ago because I was late to wish my birthday.

Submitted by alexiaimogen on Fri, 23/10/2020 - 06:46

It was 3 days ago, I break my father's favorite glass. It was terrible, then for the next day, I buy a new one.

Submitted by Carlos Cabrera on Thu, 22/10/2020 - 17:41

I was apologizing last year. Was a difficult but them healthy.

Submitted by Ye Min Oo on Wed, 21/10/2020 - 07:54

It was last sunday. I went to the supermarket to buy a bag. After choosing a bag i wanted, i took it to the counter. But when i check my Credit card, there isn't enough money to pay the bill. So, i apologise the salesperson to wait for a little while. I called to my friend to come quickly to the counter. After all, i can solve my problem with my friend's help.