In this video, Paul says sorry for making Noelia fall over. Listen to the language they use for apologising and practise saying the useful phrases.

Do the preparation exercise first. Then watch the video and do the exercises to check your understanding and practise the language.


Ana: Hi! I'm Ana. Welcome to What to Say!

Do you know what to say when you want to apologise? Listen out for useful language for apologising. Then, we'll practise saying the new phrases – after this.


Paul: Noelia! I am so sorry! Are you OK?

Noelia: I think so. That was lucky.

Paul: I'm really sorry! I didn't see you!

Noelia: That's all right. I shouldn't have been running.

Paul: No, no, I should have been paying attention. 

Noelia: And they teach you not to run inside at school!

Paul: Still, it was my fault and I'm sorry.

Noelia: I'm sorry too. It was both of us. Honestly, it's fine. I'm fine. Don't worry about it. Hey, I saved the laptop though!

Bob: Yeah, I'll be there in …

Noelia: Oh no!

Bob: Uh oh!

Paul: Ahhhh … 


Ana: Hello again! Ooh, I hope Noelia's OK. So, did you notice the useful phrases used for apologising? Listen to me and then repeat. 


I'm so sorry!

I'm really sorry!

That's all right.

It was my fault.

I'm sorry too.

Honestly, it's fine.

Don't worry about it.


Ana: Try and use some of these phrases the next time you want to apologise in English. Bye for now!



Worksheet113 KB

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Average: 4.2 (102 votes)

Submitted by Səbirə on Sat, 19/12/2020 - 09:21

How can I download this item?

Hello Səbirə,

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All the best,


The LearnEnglish Team

Submitted by gokmikail38 on Wed, 16/12/2020 - 19:19

WHEN I bought of mistake somethıng in the supermarket, I saıd for mother

Submitted by Prasticha on Wed, 16/12/2020 - 06:34

when i call my lecture, i always say sorry to disturb their time

Submitted by Noodless on Mon, 30/11/2020 - 17:32

I can't open the video. I thing there is a problem. But I can't open the other videos too and I don't know why. What should I do? If you know what should I do, please write.

Hello Noodless,

The video is working for me, so I suspect that it has something to do with your browser or device. I'd suggest first trying a different web browser, and, if needed, updating your web browsers. If that doesn't work, if you're able to try viewing this page on another device, that might help. If none of this works, please let us know what browser version you are using and we'll see if we can find anything out, though please know that usually this shows that you need to use a more recent version.

All the best,


The LearnEnglish Team

Submitted by mox55 on Sat, 28/11/2020 - 12:29

I’m so sorry. I forgot to promise to you.

Submitted by TalhaÖzkan on Fri, 27/11/2020 - 15:43

I said sorry today, because I hadn't closed the lid of walnut box so the walnuts were fallen on the ground.

Submitted by Anhvu on Mon, 23/11/2020 - 15:35

i said sorry every day so it's polite. When i have any little mistaken, i said "i'm so sorry".

Submitted by NOURHAN93 on Mon, 23/11/2020 - 00:01

It was today in the morning, when cup of tea skidded on the table , I said I am sorry ,it is my fault