Do the preparation task first. Then listen to the audio and do the exercises.
Shop assistant: Hello, can I help you?
Customer: I'm just looking, thanks.
Customer: Excuse me?
Shop assistant: Yes?
Customer: Where are the changing rooms?
Shop assistant: They're over there. Behind you.
Customer: Thank you.
Customer: Hi. Excuse me again. Do you have this jumper in black?
Shop assistant: Yes, just a moment. What size do you need?
Customer: Extra small, please.
Shop assistant: Here you are.
Customer: How much is this?
Shop assistant: It's £29.
Customer: Can I pay by credit card?
Shop assistant: Yes, you can. Of course.
Shop assistant: Would you like a bag for that?
Customer: Yes, please.
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You are right -- the two options are not in the correct order on the worksheet. I've made a note for us to fix this.
Thanks for taking the time to point this out to us and I'm sorry for any confusion!
All the best,
The LearnEnglish Team